This is a quota bearing position responsible for daily contact with specific identified accounts of their assigned territory.
Works with customers in providing appropriate information to meet customers' needs while attaining assigned corporate goals and supporting company directives to drive revenues / margins and ensure organizational profitability.
Serve as a mentor to ASRs, resolves escalated issues and responsible for managing the day-to-day business flow (training schedules, encourage vendor floor days participation, etc.
Requires previous experience in SAP, a sales support role or in the Tech Data sales environment.
Essential Duties & Responsibilities Required :
Willing to engage in Tech Data vendor and customer engagement activities that are outside of the pre-defined work hours as part of the total account ownership concept. (10%)
Manages inbound / outbound sales calls and emails in order to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met.
Enters orders and tracks order status. Understands the ownership of the customer satisfaction experience as vital to territory and corporate success. (50%)
Manages the resolution of routine, non-complex issues under some directions or guidance. Answers customer questions on pricing, availability of products, and any shipping or service issues related to placed orders.
Displays an understanding of the importance of the customer experience from relationship development to issue resolution. (20%)
Attends Tech Data and vendor partner training as assigned. Represents Tech Data professionally in daily interface with business partners / customers. (20%)
Other Duties & Responsibilities :
Additional duties as assigned
Meets attendance and punctuality standards
Qualifications, Required Knowledge Skills & Abilities and Working Conditions :
1 to 3 Years of relevant work experience.
Education & Certifications :
Bachelor's Degree preferred.
High School Graduate required.
Other Education / Certifications : Internally have passed the Bronze Assessment, Silver Assessment, and Cisco Bootcamp
Working Conditions :
Consistent non-standard work or overtime as business requires.
Professional, office environment.
Required Knowledge, Skills & Abilities :
Able to execute instructions and to request clarification when needed.
Able to use a 10-key quickly and accurately.
Possesses strong data entry skills.
Able to perform basic mathematical calculations.
Able to recognize and attend to important details with accuracy and efficiency.
Able to communicate clearly and convey necessary information.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to work independently with minimum supervision.
Able to maintain confidentiality of sensitive information
Able to build solid, effective working relationships with others.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to quickly learn new systems and technology.
Able to use relevant computer system applications at an intermediate level.
Cultural Competency Requirements :