Knowledge Manager
Amadeus
San Jose
hace 4 días

Purpose :

The incumbent will contribute to the execution of initiatives that aim to upskill Amadeus employees dealing with the Travel Distribution product portfolio.

This will be done by contributing to our DNA program : DNA : Develop our knowledge, Navigate our portfolio, Achieve our and our customer’s goals.

The DNA program is a core element of the Travel Distribution (TRD) strategy and a key commercial enabler for the Travel Unit (TRU) commercial entities.

Therefore, building and running such a program has direct ties with business performance, provides a great deal of internal visibility and interaction and, is a unique opportunity to maximize the value and the depth of our IT portfolio.

The incumbent will have a key role in supporting the stakeholders for all the steps of the product learning solutions : creation, deployment, delivery and reporting.

Key accountabilities :

  • Understand the needs for product knowledge sharing / upskilling
  • Contribute to the creation of learning programs that are product specifics and learner specifics in term of content : recorded video, live webinar sessions, practice sessions, quiz, validation tests.
  • Contribute to the implementation of the learning programs in the dedicated tool
  • Support the team during the execution of the learning program : host sessions, ensure learners attendance and engagement
  • Contribute to report regularly on the learning programs by providing Key Performance Indicators via dedicated tool (number of sessions, learners, certification received )
  • Identify and analyze best practices from internal and external sources that could be replicated in the team
  • Contribute to streamline the learning program processes inside the team : create and update processes used when needed, identify potential improvements, and update the documentation accordingly
  • Get priorities and needs from the KMG team members to efficiently manage the backlog of activities
  • Build relations with team members and all actors of the project
  • Requirements :

    Bachelor's or master's degree in Knowledge Management, Training and development, Business, Product Management, Marketing or other related field.

    Industry and business understanding as a plus

    Capability to quickly understand, use and support others on various tools.

    Capability to analyze data and consolidate reports on a comprehensive and timely manner

    Fast learner, excited about learning new things.

    Good communication and positive attitude and effective in working in a multi-actor team across multiple sites and in a multi-cultural environment

    Diligence to produce quality deliverables and attention to detail

    Values joining a dynamic team that values engagement, interactions, collaboration and innovation and new ideas.

    Languages : Excellent level of English (verbal, written).

    Diversity & Inclusion

    We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

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