Process Specialist Costa RicaIn the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance.
You will also be involved in day to day customer interactions, knowledge management and process reengineering activities.
Location for this position is Costa Rica.QualificationsBasicHigh School Diploma or GED EquivalentAt least 2 years of experience in BPO sector PreferredAt least 2 year of experience in handling HR processes, preferably PayrollUnderstand Payroll Legal requirements for Brazil, Mexico, and ChileParticipating in ideation process, producing documentation, training the team on re-engineered processIntermediate-Advanced Excel KnowledgeAssertive Communication SkillsAnalytical skillsThe job entails sitting as well as working at a computer for extended periods of time.
Should be able to communicate by telephone, email or face to face.About UsInfosys BPM, the business process management subsidiary of Infosys (NYSE : INFY), provides end-to-end transformative services for its clients across the globe.
The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 32 delivery centers in 16 countries spread across 6 continents, with more than employees from over 80 nationalities, as of Nov .
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.
Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.
The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.
The company’s senior leaders contribute widely to industry forums as BPM strategists.