Account Manager
San Antonio, Provincia de Alajuela, CR
hace 1 día

Job Description

The Account Manager is responsible for significant scale projects or campaigns with multiple elements that align to client and team objectives.

Supporting more senior team members, the Manager begins to interface with client teams as a day-to-day contact, field questions, bring clarity to campaign delivery needs and add value at all stages of the campaigns.

This person typically has more than 3 years of professional experience.


  • Manages client deliverables timing, costs, creative, reviews, meetings and communications.
  • Serves as day-to-day client contact, sometimes across multiple clients / accounts in a fast paced atmosphere; work load prioritization skills are a must for success
  • Balances daily client requests to ensure on-time delivery of projects that align with client goals and vision
  • Maintains a clear understanding of the overarching strategy on all assigned projects
  • Assists senior account leadership staff in client communication and management by developing and distributing conference notes / reports, scheduling client meetings and communicating status of initiatives to relevant internal and client stakeholders
  • Oversees and runs team status meetings to align internal stakeholders on priorities and goals of the meeting / projects
  • Participates in technical cross-functional meetings (e.g. data platforms, analytics) and ensure the team aligns to client expectations
  • Assists senior account leadership staff in development of strategy presentations, communication plans, element / creative briefs and other client-mapping deliverables
  • Passionate about understanding client’s business and the associated news regarding the company; updates internal teams on any pertinent news
  • Compiles project details and insights and award entries to showcase Moxie’s work
  • Assists in identifying business challenges and competitive insights
  • Helps coordinate client input / feedback and shares feedback with internal teams
  • Qualifications

    What you will need to be successful :

    The ability to make smart, analytical business decisions despite constant ambiguity

    Experience with content development and an eye for design

    Experience writing SOWs, negotiating costs, and initiating change orders

    Experience with estimating project hours and costs, and budget management

    An enthusiastic, can-do attitude

    Extra points if you have :

    Previous agency experience (in-house / client-side experience if relevant)

    Previous experience managing a team and / or mentoring junior team members

    Previous experience working with large B2B companies

    Excel expert or expert-in-training

    An interest in computer technology

    A great sense of humor

    Additional Information

    We are looking for highly talented and enthusiastic professionals that are passionate about Design, Digital Marketing, Code Quality, Continuous Delivery and Continuous Improvement.

    You will have the opportunity to work together with our clients, in a distributed agile environment, where leadership is required but also built along a senior team.

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