What you need to know about the job
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
We are looking for the next great Global Remote Services (GRS) HPE Aruba Networking Technical Solutions Consultant!
HPE Aruba Networking offers a comprehensive open and standards-based portfolio designed to address a broad range of customer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leading branch, campus LAN and data center solutions.
The Global Remote Services (GRS) is made up of teams that provide remote (offsite) service; customer access, presales,
post-sales, and service delivery. Technical teams focus is to solve various business systems and applications
problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or
complex systems with the following key responsibilities but not limited to :
Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or external
businesses and end user’s contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications,
and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to articulate clearly, recommend and explain resolutions / clients.
Partners actively with Level 2 engineers.
Flexible on-call on-call rotation duty for weekend, after hours or holidays.
Education / Qualifications :
2 year Technical Degree or Technical School certification or 1-3 years networking technical support assistance with industry recognized certifications and direct customer interaction experience.
Skills / Experience :
1-2 years experience in relevant technologies and customer environments
Very good business verbal and written communication in English and Portuguese .
Strong experience within the networking industry, technologies and LAN / WAN / WLAN products.
Industry networking certifications a plus
Networking wired / wireless certification desired
Candidates should have the capability to use WAN / LAN / WLAN protocol analysis tools such as Wireshark. With the ability to analyze to the packet protocols.
Experience with Wireless, Switching and Routing, with one of the other below technologies in the troubleshooting, configuration, and problem diagnosis :
Switching and Routing Experience with the configuration, implementation and problem diagnosis of enterprise networking equipment.
Should have experience with several of the following technologies : 10 / 100 / 1000 / Gig Ethernet standards, DHCP, VLANS, QOS, STP, PVST, Spanning Tree, BGP, IGRP, OSPF, MPLS, RIP, TCP / IP, etc.
Wireless Experience with wireless standards. Wireless encryption techniques such as WEP, WPA and Radius Authentication.
Security 802.1x, Radius, TACACs, Web, Wireless, client authentication access protocols.
Ability to take responsibility for customer issues and have the initiative to resolve issues reactively and proactively, across organizations, and with sound technical and business decisions to maximize customer satisfaction
Personal Competencies :
Committed customer service ethos
Self-motivation and real time learning
Positive attitude in a team and collaboratively
Articulate in customer communication and documentation
Join us and make your mark!
We offer :
A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element! Want to know more about it?
Then let’s stay connected!