Spanish <> English Bilingual Trainer
San Jose, Costa Rica
hace 4 días

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

About the team and position

As part of the TransPerfect Connect Training & Development team, the OPI Trainer will facilitate the delivery of training classes and programs for over-the-phone interpreters (OPI) and customer service agents.

They will participate in the design and development of training content and corresponding course materials. The trainer will partner with stakeholders to develop lesson plans and utilize innovative instructional methods.

What you'll be doing

  • Deliver instructor led training (ILT) in-person and virtually
  • Develop training schedules and corresponding lesson plans
  • Partner with stakeholders to create and administer learning assessments and evaluations
  • Utilize innovative instructional methods to meet learning objectives
  • Create an engaging, supportive, and effective learning environment
  • Coach, deliver feedback and monitor trainee progress toward performance standards
  • Stay current with training best practices and new learning methodologies
  • Analyze training needs and recommend corresponding learning solutions
  • Build knowledge of the over-the-phone interpretation profession
  • Perform other duties as assigned
  • Qualifications

  • Associate degree or equivalent combination of education and experience
  • The ability to train and work with individuals who speak English as a second language
  • Proficiency in Spanish and English
  • Strong facilitation skills; excellent verbal and written communication skills
  • Strong computer literacy skills; proficiency in MS Office products : Word, Power Point, Excel
  • Strong organizational skills and the ability to be self-directed
  • Previous team lead or supervisory experience a plus
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