TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
About the team and position
As part of the TransPerfect Connect Training & Development team, the OPI Trainer will facilitate the delivery of training classes and programs for over-the-phone interpreters (OPI) and customer service agents.
They will participate in the design and development of training content and corresponding course materials. The trainer will partner with stakeholders to develop lesson plans and utilize innovative instructional methods.
What you'll be doing
Deliver instructor led training (ILT) in-person and virtually
Develop training schedules and corresponding lesson plans
Partner with stakeholders to create and administer learning assessments and evaluations
Utilize innovative instructional methods to meet learning objectives
Create an engaging, supportive, and effective learning environment
Coach, deliver feedback and monitor trainee progress toward performance standards
Stay current with training best practices and new learning methodologies
Analyze training needs and recommend corresponding learning solutions
Build knowledge of the over-the-phone interpretation profession
Perform other duties as assigned
Associate degree or equivalent combination of education and experience
The ability to train and work with individuals who speak English as a second language
Proficiency in Spanish and English
Strong facilitation skills; excellent verbal and written communication skills
Strong computer literacy skills; proficiency in MS Office products : Word, Power Point, Excel
Strong organizational skills and the ability to be self-directed
Previous team lead or supervisory experience a plus