Automation and monitoring Analyst
Western Union Holdings, Inc.
Santa Ana, San Jose, Costa Rica
hace 7 días

We’re seekinga Automation and Monitoring Analyst, grade 9 based in our Costa Ricaoffice.

Sound interesting? Here are some specifics :

Ability to monitor and manage analytics dashboards and alerts Monitorthe digital properties on a continuous basis to assess the health of theWebsite & apps, including keeping track of metrics and KPIs that helpdetect any customer experience issues and other issues that may impact thebusiness and its revenues

What You Will Need To Succeed

  • High degreeof pro-activeness in analyzing customer behavior using available data toinfluence changes on the website
  • BachelorEngineering degree
  • Spoken andwritten fluency in English
  • Work experience in java development, web development (+2years)
  • Knowledge in php (nice to have)
  • Knowledge in php
  • Work experience in Technical Support
  • What Will Make You Stand Out

  • Soundknowledge of technology and ability to learn and use new analytics tools
  • Ability tobe entrusted with customer issues
  • Ability toself-motivate, manage concurrent projects and work with remote team / s
  • Excellentattitude and ability to contribute to a team
  • Excellentlistening, written and verbal communication skills
  • Takedynamic approach to issues, work diligently to find a solution
  • What’s in it for you?

  • Competitive global pay andbenefits.
  • Unparalleled experience aspart of one of the most advanced compliance teams in the world, withopportunities to build valuable skills and grow your career.
  • Diverse, global team withcolleagues in over 50 countries.
  • LI-LVM

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