P2P Helpdesk Supervisor attending North America.
GSK
Tres Rios, 格斯达里加
hace 3 días

Description du poste

工作地點名稱 : Costa Rica - Cartago - Tres Rios

刊登日期 : Jun 25 2020

Your Responsibilities : We are looking for a P2P Helpdesk Supervisor attending North America.

This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are :

  • Coordination of the daily delivery of the Helpdesk services in terms of issue resolution, response to users, according to agreed SLAs.
  • Set, track and lead improvement, efficiencies and ticket reduction roadmap for the Americas Helpdesk
  • Effectively coach agents based on identified areas of need
  • Monitor workload and provide feedback on performance along with team leader.
  • Coordination of team and people activities in terms of vacations, backups, 1 : 1 s and other people manager responsibilities.
  • Act on any team related Negative and Neutral VOC (Internal and External) along with the Reporting and QA Senior.
  • Proactively makes recommendations on how to enhance customer satisfaction and improve operational effectiveness and efficiency.
  • Responsible of all people manager activities related to the team : engagement, hiring, on-boarding, HR practices, 1 : 1’s, performance assessments, talent development and career planning.
  • Why you?

    Basic Qualifications :

    We are looking for professionals with these characteristics to achieve our goals :

  • University career completed (Bachelor)- Business Administration, Accounting, Industrial Engineering.
  • More than 4 year working with Procure to Pay and Procurement Operations knowledge on Helpdesk activities and end to end P2P process.
  • MS Office- Intermediate-advanced excel
  • English Level : B2
  • Ability to understand SAP natural functionality for each master data object.
  • Excellent analytical and problem-solving skills.
  • Preferred Qualifications :

  • French will be considered a plus.
  • Excellent oral and written communication skills.
  • If you feel this is your next career move, please apply up to July 10th, 2020.

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