Customer Service Representative
Abbott
Alajuela, Costa Rica
hace 2 días

MAIN PURPOSE OF ROLE

Working under general supervision, provides sales order and / or inventory management support to the sales force, hospitals, clinics, and physicians.

Fills customer orders and / or provides inventory support for products and services accurately, expeditiously and under special circumstances.

MAIN RESPONSIBILITIES

Processes customer orders submitted via multiple channels, including phone, fax, and email.

Receives, verifies, and processes purchases, and / or coordinates the distribution of generators, leads, instruments and accessories to hospitals, sales representatives, and / or distributors as appropriate.

Researches and resolves any problems with orders received. Corrects the order as necessary, and releases for posting.

Communicates all inventory shortages and shipping status to management and sales representatives as required, and provides information on inventory availability on back-ordered items to the field.

Facilitates the re-distribution of products in the field as necessary to help resolve the problem of inventory deficiencies on all products in short supply.

Administers the return of products through the system as required, by means of the issuance of Return Material Authorizations and in accordance with company policy.

Researches and prepares billing corrections when required, to ensure proper billing and correct commission payments on all devices.

Monitors Use-Before-Dates of all sterilized inventory and works with sales representatives and management to minimize losses due to expiration.

Performs pro-active follow-up calls to sales representatives to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.

Resolves and / or facilitates resolution of problems including identifying causes to prevent re-occurrence.

Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.

Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

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