Would you like the opportunity to use your passion for technology and Accounts Receivables skills to help drive Amazon’s flywheel?
Do you want to be involved in new technology launches, process improvement, change management, customer experience support, and other exciting initiatives at a global scale?
The Global Accounts Receivable (GAR) team is seeking passionate and energetic Sr. AR Application Analysts' to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our Customers.
This is in support of Amazon’s journey to become earth’s most customer-centric company.
AR Application Analysts' play a critical role in enabling the Global AR Operations vision and strategy. They do so by partnering with the CX, legal, engineering and business teams to create impactful and high quality customer communications that support the AR teams (Collections, Cash Application, Customer Maintenance, etc.
in their outreach to the customers. They are experts in the AR tools and use their HTML, CSS and systems knowledge to support customer communication.
The ability to self-organize and prioritize, handle multiple projects and initiatives at once, work to tight deadlines and earn the trust of stakeholders are critical to success in this role.
The ideal candidate has technical background, AR experience, experience in project management, excellent communication and training skills, experience gathering and interpreting data, and an innate passion for process improvement and finance technology.
Key job responsibilities
Primary Responsibilities include :
A day in the life
A typical day of an AR Application Analyst involves working with the AR teams to understand their customer communication requirements, work backwards from the customer to configure templates that provide accurate and complete information, engage CX and legal teams n finalizing the messaging and branding, create and edit templates and blurbs using the AR tools, troubleshoot issues, support new business launches and expansions, translate business needs into technical requirements, provide guidance and support for the AR teams, conduct UAT / PVT, and manage change control process.