Sr. Application Analyst, GAR
Amazon
San Jose, CR
hace 19 horas

Job summary

Would you like the opportunity to use your passion for technology and Accounts Receivables skills to help drive Amazon’s flywheel?

Do you want to be involved in new technology launches, process improvement, change management, customer experience support, and other exciting initiatives at a global scale?

The Global Accounts Receivable (GAR) team is seeking passionate and energetic Sr. AR Application Analysts' to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our Customers.

This is in support of Amazon’s journey to become earth’s most customer-centric company.

AR Application Analysts' play a critical role in enabling the Global AR Operations vision and strategy. They do so by partnering with the CX, legal, engineering and business teams to create impactful and high quality customer communications that support the AR teams (Collections, Cash Application, Customer Maintenance, etc.

in their outreach to the customers. They are experts in the AR tools and use their HTML, CSS and systems knowledge to support customer communication.

The ability to self-organize and prioritize, handle multiple projects and initiatives at once, work to tight deadlines and earn the trust of stakeholders are critical to success in this role.

The ideal candidate has technical background, AR experience, experience in project management, excellent communication and training skills, experience gathering and interpreting data, and an innate passion for process improvement and finance technology.

Key job responsibilities

Primary Responsibilities include :

  • Become and be recognized as an AR tools expert and administrator.
  • Manage the intake process for new requests, work closely with the users in the AR function (credit, collections, cash application, customer on-boarding) to understand their customer communication strategy and requirements.
  • Provide guidance and support for enabling customer communications using the AR tools. Advise on the capabilities of the AR tools.
  • Break down detailed requirements for the engineering teams to support specific operations needs.
  • Partner with CX and legal to finalize messaging and branding.
  • Write test scripts and conduct UAT for AR tools and features launches.
  • Manage the deployment process ensuring right controls and approvals to mitigate risks.
  • Author, catalog and maintain up to date SOPs and process documents.
  • Represent users’ needs to the tech teams and Global Process Owners by gathering feedback, and writing and grooming user stories.
  • Represent the operations community in projects, launches and expansions.
  • A day in the life

    A typical day of an AR Application Analyst involves working with the AR teams to understand their customer communication requirements, work backwards from the customer to configure templates that provide accurate and complete information, engage CX and legal teams n finalizing the messaging and branding, create and edit templates and blurbs using the AR tools, troubleshoot issues, support new business launches and expansions, translate business needs into technical requirements, provide guidance and support for the AR teams, conduct UAT / PVT, and manage change control process.

    BASIC QUALIFICATIONS

  • Bachelors degree in IT, computers or related fields.
  • 3+ years experience in project or program management
  • Experience defining program requirements and using data and metrics to determine improvements
  • 3+ years of experience supporting business systems and / or applications
  • Experience in HTML, CSS, SQL and basic coding
  • Requirements gathering and business analysis experience.
  • Accounts Receivables experience
  • PREFERRED QUALIFICATIONS

  • Masters degree in IT, computers or related fields.
  • Experience working in the Accounts receivable functions and supporting AR tools or Applications
  • Ability to work with cross functional teams across levels and managing multiple projects with tight deadlines.
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