Order to Cash Manager Costa Rica
Escazu,Costa Rica
hace 1 día

About the role

YOUR OPPORTUNITYTo lead the OTC Backoffice process and team for multiple geographic area, performing a cultural change, in a growing and challenging organization, having the opportunity to interact with and influence different levels in the organization.

Empowerment to make decisive changes impacting the OTC operation and other organizations. Opportunity to lead people with different backgrounds and from a broad variety of cultures and profiles.

ABOUT YOULeader willing to transform the organization, expand the OTC footprint, optimize processes, improve quality and stakeholder satisfaction and to be an advocate of the Bacardi family culture.

Having a broad knowledge of OTC processes such as Cash Apps, Collections, Rebates and Credit Risk Management. Experience using technologies to gain process efficiencies is an advantage for this role.



  • Leading the delivery of strong BES / GBS (Bacardi Enterprise Services / Global Business Services) OTC processes including Collections, Rebates and deduction management
  • Ensuring a robust internal control structure
  • Developing and managing a group of supervisors and team leads
  • Being and advocate of Bacardi culture and ensuring cultural transformation to achieve our BEST 10 objectives
  • Achieving a high level of global process efficiency and effectiveness
  • Ensuring OTC provides world-class customer experience to Bacardi Primos and external customers
  • Developing a mindset of continuous improvement by constantly striving for ways to :
  • leverage process efficiencies on a global basis
  • drive down end to end process costs while improving quality and performance
  • demonstrating a strong (and collaborative) leadership style that empowers the team to achieve desired outcomes and foster the Bacardi Culture
  • interacting and collaborating with local business partners and global process owners to identify strategic opportunities through which BES / GBS can drive additional value for Bacardi active participation in the BES / GBS - Governance process
  • Skills and Experience

    SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACYMore than 5 years working in OTC people manager roles.Proven experience building business relationships with all levels of the organizationExperience managing teams performing different business processes.

    Administrative tasks such as leading weekly meetings with key partners in a variety of regions / cultures, in charge of improvement plans, disciplinary actions, hiring and dismissal process.

    Full understanding of the OTC operation and its relationship with other company departments such as the commercial team, legal depart, Audit and other finances areas.

    Skilled coaching and developing talent and leading cultural change.PERSONAL QUALITIES SHARE OUR FOUNDER’S PASSION AND ENTREPRENEURIAL FLAIRPassion for customers and high-quality standardsFearless at challenging status quo, processes and ways of working.

    Open to new experiences, diverse people and eager to succeed even in adversity. Bachelor’s Degree in business related field (Business Administration, Finance, Accounting, etc).

    Our culture

    We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do.

    But what does this mean?

  • Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
  • Family; We treat each other, and our communities, like Family. Always.
  • Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.
  • When you join Bacardi, you become part of our family and gain more than just a job.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación