Senior Operational Excellence Analyst–SME
Bacardi
Escazu, Costa Rica
hace 7 horas

About the role

Your Opportunity Your ability to operate and orchestrate seamlessly within the matrix will be critical for your success in this role and of the function.

This role requires interactions across many functions (Finance & Non-Finance) as a resource to the international markets and service center employees.

As a key enabling position in the service center, a customer service mindset is essential. The desired candidate will deal with confidential and sensitive data and must ensure conformity with policies, procedures, and regulations of Bacardi and external government agencies.About You

  • Be an SME as part of a team that will identify and improve effectiveness to the services provided by BES.
  • Foster an Operation Excellence Culture within BES
  • Standardize and document processes to drive excellence.
  • Provide insights and analysis to maximize resources, performance, and efficiency through analysis
  • Provide a study of KPI’s and SLA’s of our Shared Service Center
  • Responsibilities

    With our Consumer at the heart, your key focus will be to :

  • Be an outstanding SME of a team that will identify and improve effectiveness to the services provided by BES
  • Foster an Operational Excellence and Continuous Improvement Culture within BES
  • Standardize and document processes to drive excellence
  • Provide the insights and analysis to maximize resources, performance and efficiency through analysis
  • Provide a study of KPI's and SLA's of our Shared Service Center.
  • Become a POC for Operational Excellence in BES entities
  • Support and drive a culture of Operational Excellence through Lean Six Sigma tools and methodologies
  • Provides the support and training required to develop a well-rounded skillset, which be the foundation for advancing at Bacardi
  • Lead identification of business transformation across the BES Finance stream
  • Project coaching and education of Six Sigma tools and methodologies
  • Skills and Experience

    The Skills & Experience needed to create your legacy

  • University degree in Business / Industrial Engineering or related discipline
  • 2-4 years experience in Operational Excellence roles required
  • Lean Six Sigma Green Belt Certification is required
  • Excel and VBA Knowledge is preferred
  • KPI, Productivity and Metrics Management is preferred
  • Experience in Project Management and project coaching is preferred
  • Personal Qualities

  • Ability to encourage creative thinking beyond the boundaries of existing company practices and mindsets
  • Detail oriented with the ability to capture information in a clear, concise manner and can adapt information for various audiences
  • Anticipates customer needs and seeks to create value for the customer
  • Proactive SME that can collaborate and build effective relationships across all levels of the organization
  • Our culture

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