Abuse Execution Specialist
San Jose, Heredia, CRI
hace 5 días

Our team strives to reinforce the relationship between Amazon and its vendors by ensuring a quick and proper communication built around every charge back dispute we manage.

We look not only to solve each dispute in a balance between Amazon’s policies and vendor’s benefit but also we seek to improve our internal processes to reduce the flow of chargebacks while educating our vendors into an amended experience.

Job Description

Amazon is seeking individuals who are dedicated, hardworking, analytical and results-oriented. Candidates will be responsible for a wide range of duties related to vendors chargebacks .

The position relies on an analytical bend of mind, detailed investigation and excellent judgment.

The Vendor Chargeback Dispute Management team(VCDM) is a centralized unit currently located in SJO - Costa Rica. It works as a part of the Inbound Business chargeback program and it's directly aligned with the VCDM team policies.

  • Current team responsibilities are to analyze and investigate vendor chargeback disputes and ensure that these have been applied correctly;
  • a custom investigation process is performed for each vendor using their provided evidence against each claim. Chargeback audits are also part of the team additional roles where we ensure that each chargeback is being applied correctly with a low error rate which eventually will translate in a low dispute rate.

    Basic Qualifications

  • Fluency in English with an ability to compose grammatically correct, concise and accurate written responses.
  • Intermediate to advanced proficiency in MS Excel.
  • Experience in or related to Customer Service.
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Excellent problem solving skills.
  • Self-disciplined, diligent, proactive and detail oriented.
  • Strong organizational skills.
  • Passionate commitment to Amazon's emergence as the world's most customer-centric company.
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