Specialist, Walk The Store, Customer Feedback, Insights and Andon Cord
Amazon
San Francisco de Heredia, CRI
hace 2 días

Job summary

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions with the goal of helping our customers find and discover anything they want to buy.

We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.

Key job responsibilities

  • Reviewing live-site ads : Reviewing live-site ads (global placements and ad products) per defined strategy.
  • Pulling Andon Cords : The walkers will own converting defects identified from walking into Andon Cords using established processes.
  • End to end Andon Cord ownership : Responsible for Andon Cords until resolution, requiring engaging with different owners on deep diving and resolving.
  • SOP development and management : Establishing SOPs for the end to end process, and documenting issues and resolutions.
  • Continuous Process Improvement : Identify and enable opportunities for automation, elimination of redundancies, and delivering efficiencies.
  • A day in the life

    We are looking for a customer obsessed and motivated Andon Cord Walk The Store Specialist to own execution of program strategy.

  • The ideal candidate will be highly autonomous with the ability to work in a fast-paced and ambiguous area. Primary responsibilities will include walking the store per the defined strategy;
  • engaging with cross-functional stakeholders across operations, program and product; and providing inputs into gaps and areas of opportunity, and evolving program strategy.

    About the team

    The Global Advertising Customer Experience team are guardians of our end customer’s experiences with advertising. Walk The Store is a mechanism we use to walk in the shoes of our Customers, review their experience with ads, and pull the Andon Cord for action.

    The information captured is used to alert the organization to opportunities not captured through existing guardrails or business measurements, and support driving for the elimination of defects.

    BASIC QUALIFICATIONS

  • Bachelor’s degree in business, marketing, engineering with relevant work experience.
  • 2+ years of project / program management experience.
  • Proven track record of implementing and delivering projects.
  • Strong written and verbal communication skills and ability to present in a clear and concise manner.
  • PREFERRED QUALIFICATIONS

  • Experience working in the advertising space either in campaign management or ad operations.
  • Proven track record of taking end-to-end ownership of projects or programs and driving results.
  • Ability to identify opportunities to improve processes.
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