The Senior Sales Representative will define the strategy and lead the operations of the Sales team for BPO and Contact Centers.
This position is responsible for defining market strategies, leading new business development, strengthening and growing existing relationships, and expanding our reach.
Key Responsibilities :
Works through sales management to execute on strategies and key initiatives that drive business unit growth through various selling models.
Identifies and escalates any operational / organizational barriers that may impede success
Collaborates with other departments to grow revenue and partner / customer loyalty
Forecasts and manages pipeline and revenue forecasts at the individual and team levels
Provides coaching and mentoring to team members to drive performance
Assists team with complex contract negotiations to close opportunities predominately in mid-large national accounts
Works with the business unit executive team on strategies and key initiatives to drive business unit growth
Attracts, develops, and retains talented and engaged employees
Create a cohesive team by providing leadership that engages all staff, including the clear establishment of performance expectations, coaching, performance management, career development, discipline, reward and recognition, hiring, and positive employee morale
Manages short / long-term sales funnel development
Continually improves the effectiveness of the sales organization and enhances productivity, efficiency and customer satisfaction
Ensures and enables the highest levels of professionalism
Timely and positive resolution of escalated sales and account related issues
Communicates with key customers, business partners and executives on significant issues and accomplishments
Work with the marketing team to develop sales collateral, presentations and coordinate marketing campaign
Defines, documents and manages effective, repeatable and scalable sales processes
Provides a Sales escalation point of contact for Sales, Pre-sales, Professional Services and the Executive team
Manages the team's workload and schedules to balance demand
Bachelor’s degree, MBA optional
8+ years of telecom sales experience in a large, complex sales organization with experience managing national account sales teams in US and / or Overseas, including 8 years of experience in a sales leadership role with proven results with numerous products in all stages of life cycle.
7+ experience managing to a sales quota with a minimum of 5 in the national accounts marketplace
7+ years of experience working with sales technology and CRM
5+ years of experience in a sales role
3+ years managing sales teams
Strong executive presence and high level of business acumen
Proven ability to hire and keep incredible talent
Track record of building successful inside sales teams and processes
A willingness to change processes and methods as we evolve
This is a role for candidates who live in Central or South America and are bilingual (English & Spanish).
PLEASE INCLUDE YOUR SALARY EXPECTATIONS
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