Collector
Emerson
Costa Rica
hace 5 días

Description

Performs a variety ofcustomer collection activities. Contactscustomers to determine reason for payment delinquency and obtains paymentcommitment by placing / receiving calls that are predominantly routine but whichalso require assertiveness.

Responsibilities

  • Reduces past due dollars in assigned portfolio while also clearing allunapplied cash.
  • Uses multiple systems for tracking, information gathering, researchingand entering documentation of communication with customer.
  • Handles customer contact in collection situations which requireadaptation of response or research according to customer response.
  • Answers inquiries and resolves routine issues for non-payment ofinvoices.
  • Requires broad knowledge of company, products and / or services.
  • May respond to customer inquiries by referring them to publishedmaterials, secondary sources or more senior staff.
  • Exercises limited independent judgment and discretion in handlingvarious collection scenarios.
  • Researches disputed delinquent account balances.Forwards any accompanying offsets / adjustmentsto appropriate personnel.
  • Ensures timely collections to include : escalation, managing customer relationships and account research.
  • Sends routine follow-up communication to customers.
  • Recommends accounts that need escalated collection efforts.
  • Reconcile customer account balances in the case of unidentified orunapplied payments.
  • Performs all ad hoc tasks associated with the collection processpertinent and specific to each portfolio. Some of the functions may include;
  • invoicing, reporting, follow up on disputed invoices.

    Requirements

  • 4 year degree preferred in Accounting,Business Management or Finance.
  • Good written and oral English communicationskills.
  • Proficient in MS Office applications (MSWord and Excel).
  • Practical knowledge of Oracle e-BusinessSuite preferred.
  • Good analytical and problem solving skillsand keen attention to detail.
  • Previous experience in Customer ServiceRepresentative position; business-to-business collections experience preferred.
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