Performs a variety ofcustomer collection activities. Contactscustomers to determine reason for payment delinquency and obtains paymentcommitment by placing / receiving calls that are predominantly routine but whichalso require assertiveness.
Reduces past due dollars in assigned portfolio while also clearing allunapplied cash.
Uses multiple systems for tracking, information gathering, researchingand entering documentation of communication with customer.
Handles customer contact in collection situations which requireadaptation of response or research according to customer response.
Answers inquiries and resolves routine issues for non-payment ofinvoices.
Requires broad knowledge of company, products and / or services.
May respond to customer inquiries by referring them to publishedmaterials, secondary sources or more senior staff.
Exercises limited independent judgment and discretion in handlingvarious collection scenarios.
Researches disputed delinquent account balances.Forwards any accompanying offsets / adjustmentsto appropriate personnel.
Ensures timely collections to include : escalation, managing customer relationships and account research.
Sends routine follow-up communication to customers.
Recommends accounts that need escalated collection efforts.
Reconcile customer account balances in the case of unidentified orunapplied payments.
Performs all ad hoc tasks associated with the collection processpertinent and specific to each portfolio. Some of the functions may include;
invoicing, reporting, follow up on disputed invoices.
4 year degree preferred in Accounting,Business Management or Finance.
Good written and oral English communicationskills.
Proficient in MS Office applications (MSWord and Excel).
Practical knowledge of Oracle e-BusinessSuite preferred.
Good analytical and problem solving skillsand keen attention to detail.
Previous experience in Customer ServiceRepresentative position; business-to-business collections experience preferred.
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