Senior Collector
Emerson
Escazu, Costa Rica
hace 17 horas

Description

Performs a variety of customer collectionactivities. Contacts customers todetermine reason for payment delinquency and obtains payment commitment byplacing / receiving calls that are predominantly routine but which also requireassertiveness.

Responsibilities

  • Reduces past due dollars in assigned portfoliowhile also clearing all unapplied cash.
  • Uses multiple systems for tracking, informationgathering, researching and entering documentation of communication withcustomer.
  • Handles customer contact in collectionsituations which require adaptation of response or research according tocustomer response.
  • Answers inquiries and resolves routine issuesfor non-payment of invoices.
  • Requires broad knowledge of company, productsand / or services.
  • May respond to customer inquiries by referringthem to published materials, secondary sources or more senior staff.
  • Exercises limited independent judgment anddiscretion in handling various collection scenarios.
  • Researches disputed delinquent accountbalances.Forwards any accompanyingoffsets / adjustments to appropriate personnel.
  • Ensures timely collections to include : escalation, managing customer relationshipsand account research.
  • Sends routine follow-up communication tocustomers.
  • Recommends accounts that need escalated collectionefforts.
  • Reconcile customer account balances in the caseof unidentified or unapplied payments.
  • Performs all ad hoc tasks associated with thecollection process pertinent and specific to each portfolio. Some of thefunctions may include;
  • invoicing, reporting, follow up on disputed invoices.

    Requirements

  • 4 year degree preferred in Accounting,Business Management or Finance.
  • Good written and oral Englishcommunication skills.
  • Proficient in MS Office applications (MSWord and Excel).
  • Practical knowledge of Oracle e-BusinessSuite preferred.
  • Good analytical and problem solvingskills and keen attention to detail.
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