Performs a variety of customer collectionactivities. Contacts customers todetermine reason for payment delinquency and obtains payment commitment byplacing / receiving calls that are predominantly routine but which also requireassertiveness.
Reduces past due dollars in assigned portfoliowhile also clearing all unapplied cash.
Uses multiple systems for tracking, informationgathering, researching and entering documentation of communication withcustomer.
Handles customer contact in collectionsituations which require adaptation of response or research according tocustomer response.
Answers inquiries and resolves routine issuesfor non-payment of invoices.
Requires broad knowledge of company, productsand / or services.
May respond to customer inquiries by referringthem to published materials, secondary sources or more senior staff.
Exercises limited independent judgment anddiscretion in handling various collection scenarios.
Researches disputed delinquent accountbalances.Forwards any accompanyingoffsets / adjustments to appropriate personnel.
Ensures timely collections to include : escalation, managing customer relationshipsand account research.
Sends routine follow-up communication tocustomers.
Recommends accounts that need escalated collectionefforts.
Reconcile customer account balances in the caseof unidentified or unapplied payments.
Performs all ad hoc tasks associated with thecollection process pertinent and specific to each portfolio. Some of thefunctions may include;
invoicing, reporting, follow up on disputed invoices.
4 year degree preferred in Accounting,Business Management or Finance.
Good written and oral Englishcommunication skills.
Proficient in MS Office applications (MSWord and Excel).
Practical knowledge of Oracle e-BusinessSuite preferred.
Good analytical and problem solvingskills and keen attention to detail.
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