Apps Support Intmd Analyst C11
Citi
Heredia, Costa Rica
hace 2 días

Required Experience

  • 4+ years’ experience in large scale enterprise application development, preferably in financial domain.
  • Member of a Production Support group in a high availability / mission critical environment.
  • Experience in providing communications across business and technology stakeholders at varying levels, across a medium to large scale enterprise.
  • Production support experience in specific wealth management application domains is highly desired.
  • Experience in working with various interfacing teams across multiple locations and time-zones.
  • Experience in Analyzing and Correcting Data.
  • Experience in Incident, Problem Management : Incident tracking & reporting; Problem tracking & reporting until resolution to ensure reduction of production Incidents.
  • Experience in change and Release Management : Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability.
  • Experience in Planning and Executing the COB test of in house applications and Vendor Applications involving multiple data centers, stake holders, multiple locations and time zones.
  • Experience in dealing with Vendor Application Teams : Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades.
  • Desired Personal Skills

  • Ability to work in an Offshore / Onsite support model.
  • High attention to detail.
  • Ability to develop collaborative relationships and communicate to management in a clear, concise manner.
  • Ability to maintain high standards despite pressing deadlines.
  • Ability to solve problems quickly and efficiently.
  • Ability to step back and understand the context of problems before applying analytical skills to address the issues.
  • Ability to handle highly sensitive, confidential and non-routine information.
  • Self-starter with excellent anticipation skills; problem solving; follow up.
  • Demonstrated dependability and sense of urgency about getting results.
  • Demonstrates high degree of integrity and confidentiality.
  • Strong organizational skills.
  • Comfortable working in a sometimes hectic, high pressure environment.
  • Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
  • Must be able to prioritize a variety of time-sensitive tasks.
  • Must have excellent judgment; independent thinker and resourceful.
  • Team player with a positive attitude.
  • Bachelor Degree or higher in related field with overall 4+ years of experience.
  • Intermediate - Advanced English
  • IT Support experience working in Unix (Sun Solaris or LINUX) & Windows environments.
  • Ability to Write (basic) & Debug Shell scripts, batch scripts and Pearl scripts.
  • Considerable experience in writing Database queries for generating capacity, performance reports and Adhoc reporting, etc.
  • Experience supporting RDBMS DB like ORACLE, Sybase, MS SQL & DB2.
  • Comfortable with Object Oriented Technologies, JAVA, .Net etc.
  • Preferably support experience in Hbase, Kafka, Neo4J, Akka, Spark and GemFire.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

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