Windows Systems Engineer
NTT DATA Services
Heredia, H, CR
hace 1 día

General Duties and Tasks

  • Oversee the daily performance of EAS applications, CPU utilizations, Memory and I / O utilization.
  • Optimize resource utilization through efficient space and user management.
  • Provide solutions to the problems, inquires raised by business for Applications and Servers.
  • Engage vendors and follow up on the issues raised by users.
  • Perform application upgrades, migrations and other software required for running the EAS applications.
  • Validate the applications after every upgrade, migration, patching to verify the correctness of the applications.
  • Perform configuration changes and setup application pools schedules as per the requirements.
  • Install the application packages to the user desktops upon request.
  • Perform RCA's to the production incidents and handle repetitive issues via problem tasks.
  • Identify areas to reduce errors, implement automation and improve operational efficiencies.
  • Perform daily health check and resolve any issues that might occur before the business starts.
  • Perform research and investigate on the issues reported and bring them to the closure.
  • Prepare understanding documents and operational procedures for each EAS application and Train the team in providing the assistance on the applications to the users.
  • Need to be On-Call in the weekends in rotation
  • Must have Skills :

  • 3 to 5 Years’ experience required.
  • Application Support, ability to Install, Configure applications on Windows servers.
  • Ability to troubleshoot and resolve Application performance / functionality issues with vendor coordination.
  • Basic knowledge on Windows Server Administration, Active Directory, DNS, DHCP, Load Balancing
  • IIS Administration Knowledge (Application pool management, Service restart, pools scheduling, etc)
  • Good experience with installing / configuring / troubleshooting SSL certificates.
  • Windows server upgrading, patching, troubleshooting
  • Need to be strong in Communication skills
  • Able to interact with US Vendors
  • Possess excellent troubleshooting skills.
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