M&O Leader
Microsoft
San Jose, San José, Costa Rica
hace 4 horas

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Marketing and Operations (M&O) team leads and inspires others to accelerate our digital transformation, deliver on our company priorities and achieve excellence in our business outcomes.

The M&O team builds a culture of new customer acquisition and consumption focused on customer success at scale to drive sustainable growth for Microsoft.

The M&O Leaders are the accelerator of transformation who drives clarity and is accountable for delivering Subsidiary results across the 4 solution areas to enable customer & partners’ digital transformation success.

The M&O Leader has the unique role of driving the culture of their Subsidiary with the LT and creating an environment where segments can be successful through identification of growth opportunities in the market, effective strategies and leadership.

The M&O Leader acts as the "Chief Operating Officer" (COO) on behalf of the Country Manager and is the local Marketing and Business / Sales operations Leader.

This role partners closely the Country Manager and the Leadership Team.

Responsibilities

Growth and Transformation Leadership

The M&O Leader has the primary local leadership accountability for driving the velocity of Microsoft’s transformation and for quality business performance results against strategic priorities and critical measures of success.

They drive Area / Subsidiary planning for short and long-term investments with a strategic focus on the 3 C’s - customer adds, consumption, compete.

They are astute in bringing local insights to develop and execute on growth strategy in partnership with the Area Leadership Team.

Business Results / Building a Culture of Customer Obsession

The M&O Leader is accountable for delivering healthy business results for all Commercial revenue and the Sub Scorecard driving strong performance on Customer Adds and Consumption.

  • Multi-Sub AHQ M&O Leaders have Area-wide accountability for planning, execution, and business outcomes requiring exceptional business and operations expertise.
  • MSA HQ M&O Leaders partner with OCP Leads to deliver SMC results and act as if they were the accountable owner.

    Marketing Leadership

    The M&O Leader provides effective marketing leadership to the Marcomm Manager for engaging customers on their journey to build loyalty, deliver sales insight and revenue.

    They drive an agenda of innovation, thought leadership and execution to realize results. They grow Marketing capability to credibly lead marketing governance for the Subsidiary to drive a balance in short term results with longer term market momentum, including driving focus on winning new audiences (Developer and BDM) to compete effectively.

    As the local marketing leader, they are a masterful storyteller of Microsoft strategy and our cloud stories engaging regularly with customers, partners, and press.

    Business and Sales Operations Leadership

    The M&O Leader continually grows Business and Sales Operations Leader capability to enable on-strategy performance through high-quality BSO deliverables, effective rhythms to enable performance, investment alignment to strategic opportunities as well as to align work with Empowering Digital Success (EDS) in partnership with Area Transformation Lead (ATL).

    Drives and maintain a strong culture of compliance that exemplifies our commitment to doing business with integrity and transparency in a way that developer trust with our customers, partners, and suppliers.

    Competitive Insight and Execution

    The M&O Leader is accountable for growing share faster than solution area competitors. They build a proactive compete culture across their Area / Subsidiary driving insight and actions that preempts competition across solution area competitors.

    They are strong leaders of delivering competitive insights and execution that results in winning deals and share against solution area competitors.

    Learning Culture

    The M&O Leader advances Microsoft’s cultural transformation by creating a Learning Culture that prioritizes time to complete required training and modeling a learn it all culture.

    They are for building area-wide technical capability across employees, partners & customers for sustainable business performance.

    People and Organizational Leadership / Capability Building

  • M&O Leaders build and grow effective, inclusive teams where employees are able to do their best work and deliver exceptional results in a devices and services culture;
  • drive the Microsoft strategy; role model our Microsoft values; and demonstrate support and accountability for Diversity & Inclusion efforts.

    They are adept at transforming behaviors and embedding new ways of working.

    M&O Leaders are accountable for delivering value by building Area / Sub capabilities across employees, partners and the market for sustainable business performance.

    Qualifications

    Experiences Required : Key Experiences, Skills and Knowledge : Experience

  • General management and commercial sales / management or commercial marketing is essential.
  • Technology industry experience highly desirable. Consumer / Devices experience nice to have.
  • International experience preferred.
  • Knowledge

  • Business and sales operations as well as fluency in business trends & Digital Transformation (DT) is essential.
  • Technical confidence across Microsoft technologies & solutions highly desirable.
  • Modern marketing knowledge is highly desirable.
  • DT sales methodology nice to have.
  • Expertise

  • Demonstrated strong people management and leadership is essential.
  • Transformational leadership and ability to develop and execute on a growth strategy essential.
  • Helping customers to realize value of DT is highly desirable.
  • Driving growth & scale highly desirable.
  • Competencies

  • People and organizational leadership.
  • Strategic thinking and drive for results.
  • Building skills and capabilities for the future across employees, partners and the market.
  • Influencing for impact / collaboration for results.
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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