Team Leader, Operations CRM
Concentrix
Pavas, San Jose, Costa Rica
hace 1 día

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Minimum Skills to be Hired

  • Excellent verbal, written and interpersonal communication skills
  • Results orientation skills
  • Leadership, administrative and coaching skills
  • Good people management skills
  • Minimum Requirements

  • High school diploma
  • No criminal background records
  • English level 85% or above
  • 1-2 years of Experience as Customer Service Leader
  • Schedule flexibility
  • Strong background in leading a Team of high performing individuals
  • Preferred Qualifications

  • 1-2 years of Experience as Customer Service Leader is a plus
  • Minimum Skills to be Trained

  • Product knowledge
  • Here to Help
  • Processes and procedures knowledge
  • KPI knowledge
  • Culture understanding
  • COPC and CCSR audit understanding
  • WFM understanding
  • Administrative tasks knowledge
  • Recruitment, HR & L&D knowledge
  • Coaching with a plan
  • Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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