Technical Support Engineer - Mobility
Citrix Systems
San Francisco, Costa Rica
hace 13 horas

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

What we're looking for :

We're looking for an outstanding Technical Support Engineer! You love solving problems, enjoy learning new technologies and working in a collaborative team environment.

You have 2 years supporting end users, as well as, providing server and networking support. You have developed a strong practical understanding of Active Directory and common networking protocols.

If you also have 2+ years of supporting enterprise customers in the server administration, general networking knowledge of common protocols (such as TCP / IP), we’d love to speak with you!

Position overview

A Technical Support Engineer is responsible for providing assistance to our customers via diverse channels as appropriate for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.

You will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to their issues.

Customer size can range from Small Business to Large Enterprise.

Primary responsibilities

Provide Technical assistance for Citrix Content Collaboration and Citrix Endpoint Management software products to customers of large size, scope and / or political complexity via phone, email and remote access.

Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams - by providing clear issue documentation and by utilizing multi-functional working relationships in their area of expertise.

Provides problem report prioritization for the Engineering team.

Write and review sophisticated technical articles and case studies for our knowledge base, using the customer reported cases, product specifications, and previous experience.

Build SME expertise in at least one of the Citrix Software products and develop an understanding of the wider Software product suite.

Participation in a 24x7 on-call rotation.

Opportunity to develop project management skills through participation in projects.

Basic qualifications

Requires practical knowledge of Active Directory, smartphone and tablet knowledge on devices / OS such as Apple iOS and Android Phone.

University Degree or equivalent experience and minimum 2 years of relevant experience; relevant internships and graduate course work will be taken into account.

English professional proficiency with excellent verbal and written communication skills.

Preferred qualifications :

Windows Server Experience - including Windows Server 2012 / MS Exchange / ActiveSync

Networking experience : SSL, DNS, and TCP / IP

Authentication experience : LDAP / Active Directory / Radius

Database experience : MySQL or SQLServer

What you’re looking for :

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area : Tech Support

Tech Support

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