Job Description

The Customer Support Specialist is responsible for answering and processing all inbound calls to the Service Desk in order to provide the best-in-class customer service, and making outbound calls in connection with problem resolution.

Qualifications

C-HS Graduate or Equivalent

Language skill : French, Spanish and English

Additional Information

In addition to a Service and Customer Care attitude, the Customer Support Specialist should possess a technical competency with knowledge of identified technologies and / or products.

He / she is expected to provide extended support on such products or technologies when called upon.