We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About this role
Arm is the world's leading semiconductor intellectual property (IP) supplier and as such is at the heart of the development of digital electronic products.
Arm's ecosystem includes many of the biggest names in consumer electronics and semiconductor manufacturing.
The Infrastructure Platforms team works closely with their internal customers and key-stakeholders, to prioritize, plan, and execute a number of strategic projects as well as providing operations support for the global infrastructure.
JOB PURPOSE :
A highly motivated and experienced IT professional is required to provide Windows and Exchange Server support for Arm’s global infrastructure.
Working alongside globally distributed team members and others within the IT technical teams to deliver against key responsibilities and ensure the continued availability and development of the primarily Windows-based services.
What would I be accountable for :
We require staff who can quickly develop a good understanding of the ARM IT infrastructure and the needs of the user base.
We expect the following :
Provide day-to-day support of ARM’s physical and virtual Windows Server, Identity and cloud environments in line with ITIL practices (incident resolution, request fulfilment, problem and change management)
Contribute to, and take responsibility for, ongoing improvement and stability initiatives of Arm’s IT infrastructure
Act on, and improve system monitoring and alerting to maintain the integrity of the live environment across multiple global datacentres
Provide guidance and support on advancing legacy infrastructure towards current versions or technologies
Maintain and update key system documentation in line with changes made
Contribute to cross-team joint responsibilities such as IT Disaster Recovery and ensuring that regular recovery tests are performed
Work with Service Delivery Management and the global Service Desk to provide communications to stakeholders and the general user base for both planned and unplanned system outages
A suitable sense of ownership and responsibility in driving tasks to timely and full completion
This position does expect after-hour, evening, and weekend coverage during planned maintenance or Incident remediation.
What skill, experience, and qualifications do I need?
Relevant technical accreditation or successful completion of vendor certified training in at least one of our key technologies (Microsoft Exchange Hybrid, Microsoft Identity Manager, Microsoft Server 2016 and 2019 AGPM and DSC, Microsoft SCCM, Azure, VMWare, PRTG).
Strong skills in all aspects of Windows Server (2008 and forward) servers, including configuration, patching and in-depth troubleshooting
Experience dealing with Office 365 and Azure deployment, including hybrid Exchange Online.
Good skill and experience in PowerShell
Experience managing multi-domain AD forests, group policy
Expert working experience in Windows DNS, DFS and DHCP
Excellent customer service attitude, written and verbal communication skills and ability to interact effectively with people at all levels
Ability to lead collaborative discussions on complex technical issues
Excellent team working skills and experience of a virtual global team with multiple cultures
Capacity to work quickly under pressure while maintaining standards and compliance with internal policies
Previous experience of automating and streamlining routine maintenance activities
ITIL certification to the foundation level
Experience of windows AD, DNS and DHCP.
Experience or demonstrable understanding of Information Security and vulnerability management principles
Good knowledge of VMware / ESXi with hands-on experience including, server consolidation, command line usage, backup and restore technologies.
Experience on Azure IAAS and IDAAS.
Some knowledge of Azure AD, Skype for Business, Teams
Knowledge of Azure PAAS.
Experience of escalating issues to vendors and driving resolution of complex, multi-team issues
Some experience with SQL administration including permissions and schedule job
Appliance based Load balancing management experience
Previous experience managing systems for a highly mobile user base
Experience in use of the Jira or ServiceNow tracking tools
Understanding of networking protocols and experience of working jointly with network teams Linux experience : docker, scripting
Producing High Level Designs and Low Level Design documentation
Good programming skills : python required
Layer 2 and Layer 3 networking
Hands on experience with monitoring, network diagnostic and network analytics tools e.g. Wireshark
At Arm, we are guided by our core beliefs that reflect our rare culture and guide our decisions, defining how we work together to defy ordinary and shape extraordinary :
We not I
Take daily responsibility to make the Global Arm community thrive.
No individual owns the right answer. Brilliance is collective.
Information is crucial, share it.
Realize that we win when we collaborate and that everyone misses out when we don’t.
Passion for progress
Our differences are our strength. Widen and mix up your network of connections.
Difficult things can take unexpected directions. Stick with it.
Make feedback positive and expansive, not negative and narrow.
The essence of progress is that it can’t stop. Grow with it and own your own progress.
Be your brilliant self
Be quirky not egocentric.
Recognize the power in saying I don’t know’.
Make trust our default position.
Hold strong opinions lightly.
Your particular benefits package will depend on position and type of employment and may be subject to change. Your package will be confirmed on offer of employment.
Arm’s benefits program provides permanent employees with the opportunity to stay innovative and healthy, ensure the wellness of their families, and create a positive working environment.
Annual Bonus Plan
Discretionary Cash Awards
401(k), 100% matching on first 6% eligible earnings
Medical, Dental & Vision, 100% coverage for employee only, shared cost for dependents
Basic Life and Accidental Death and Dismemberment Insurance (AD&D)
Short Term (STD) and Long Term (LTD) Disability Insurance
Vacation, 20 days per year with option to buy 5 more.
Holidays, 13 days per year
Sabbatical, 20 paid days every four-years of service
Sick Leave, 7 days per year
Volunteering, four hours per month (TeamARM)
Office location dependent : café on site, fitness facilities, team and social events
Additional benefits include : Flexible Spending Accounts for health and dependent care, EAP, Health Advocate, Business Travel Accident Program & Commuter programs.
ARM, Inc. (USA) participates in E-Verify.