The Order to Cash Director is responsible for providing business support to the following process : Collection of Accounts Receivables from our customers, Dunning activities, Cash Application, SOX Compliance, Claims, Credit Analysis and Customer Master Data across Americas Region.
As a subject matter expert with key stakeholders the position is charged with ensuring all transactional activity is properly recorded and compliant with country statutory and tax requirements.
The objective of this role is to lead and enable the OtC function based in Costa Rica to partner with their Finance and business counterparts to ensure that business objectives are successfully met.
Primary Responsibilities :
OtC Process Management :
Develop Key Performance Indicators and Service Level Agreements to manage the operation effectively and in line with stakeholder’s expectations with relationship to : cash collection, cash application, internal controls, claims, disputes, credit analysis
Manage process risk by the development and implementation of policies and internal controls to comply with accounting guidelines, ensuring process and sox controls are executed in a timely fashion with accuracy
Maintain complete and accurate standard operating procedures and related internal control documentation.
Oversee operations with a process improvement focus, implementation of best practices and project management discipline
Collaborate with internal and external auditors to ensure successful audit results and compliance with US GAAP and company policies.
Define strategies to achieve objectives and goals while effectively managing service delivery cost.
Provide daily interaction, training, direction and oversight of staff activities to ensure coordination, accuracy and
timely delivery of work outputs.
Interact with business leaders to assess and understand business requirements and needs as it relates to information and process flow
Partner with process owners and other BSC OtC leaders to identify strategies to drive efficiencies through continuous improvement opportunities
Support internal customers
Partner with stakeholders in order to define objectives, align expectation, and ensure an end to end approach to process change and improvements.
Administers 'world-class customer service' experience for employees, suppliers and stakeholders
Manage relationship through collaboration, negotiation and influence
Develop and manage staff :
Fosters an environment that allows for staff development and teamwork efforts.
monitors staff service and provides timely feedback.
Manage talent through the recruitment, onboarding, and training employees to ensure the delivery of operational objectives.
Develop a high performing team through employee engagement, talent retention, development and succession planning.
This position has management responsibility for development of staff members, including hiring, performance development and annual review, disciplinary actions, coaching and counseling, personal development and career advancement, succession planning, etc.
Required Knowledge & Skills and / or Related Experience :
Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, ERP Systems, MS Office
Demonstrated ability to develop and maintain financial controls.
Effective training skills and team building capabilities for rapid ramp-up of functional tasks within area of responsibility.
Demonstrated leadership skills; strong oral and written communication, presentation, conflict resolution and negotiation skills.
Demonstrated strong project management skills including ability to coordinate and implement complex cross-functional activities.
Experience leading continuous process improvement projects leading to significant time or bottom line savings.
Pays attention to details, produces accurate work and consistently meets deadlines.
Has prior management experience.
Familiarity with US GAAP preferred
Solid financial background with experience in accounting processes
Problem solving and analytical skills with a proactive management style to implement new processes
Experience using SAP R / 3 desired
Experience working in shared service, regional roles, participation in global initiatives preferred
Required Abilities :
People management and Leadership
Work under pressure and Decision quality
Negotiation and influence
Problem solving and critical thinking
Process improvement and drive for results
Dealing with ambiguity
Organizational agility and prioritization
Assertive Communication and proactivity
Strategy development and risk Management
Who we are
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases.
Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come.
We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth .
Current Employees apply
Current Contingent Workers apply
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.
No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status : Regular
Relocation : No relocation
VISA Sponsorship :
Travel Requirements :
Flexible Work Arrangements :
Valid Driving License :
Hazardous Material(s) :