Analyst, Customer Analytics Santa Ana, Costa Rica

Are you ready for a role that takes your analytical skills to a whole new level? How about offering up your skills in a global business that is committed to moving money for better?

Join Western Union as an Analyst, Customer Analytics.

Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.

Better comes from everywhere.

We are looking for someone who would excel at supporting our Data Analytics team. You will be in charge of creating Power BI dashboards and datasets and ensure their maintenance.

You should use you SQL and MS Excel to present results on advanced analysis. As part of your role, you will perform analysis of operations trends, comparison and metric run rates to assess, communicate within the team, for such we will expect to hear your constant feedback and optimization of current analytical models.

Ability to communicate in cross cultural environment, creating relationships and influencing stakeholders, are the key soft skills to succeed.

You’ll have the opportunity to demonstrate your knowledge and related hands-on experience for data analysis on a daily basis and will actively contribute to push for a data insight driven organizational behavior.

For this role, you will need to hold a Bachelor’s degree or be advanced student in STEM field such as statistics, math, software engineering, computer science or similar others.

You will combine your education with at least 1 years of experience in similar roles managing Power BI dashboards, data bases, interpreting data, and delivering actionable insights, including analytic techniques Relevant experience within the financial industry preferred.

You should have proven experience in Excel (intermediate), SQL and Power BI and applied analytical and problem-solving skills.

You should demonstrate the ability to organize and manage multiple, time-sensitive projects. You should have excellent verbal and written communication skills (English C1).

You should be driven and inquisitive. Any other related acquired skills with programs as Python and R will make outstand in this role as well as Snowflake Framework as a plus to meet better performance.