SME Disputes Resolution
Asuncion De Belen,CR
hace 1 día

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity.

We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description :

Subject Matter Expert's Description :

The Subject Matter Expert is responsible to ensure the facts and details are correct so that the

project's / programs deliverable(s) will meet the needs of the stakeholders, legislation, policies,

standards, and best practices.

The SME’s duties will include evaluating organizational needs and recommending suitable improvement ideas.

Subject matter experts are definitive sources of knowledge that contribute their expertise to enhance organizational efficiency.

The SME must not only understand their area of expertise, but they must also understand how their knowledge impacts the business and other cross functionals areas.

In order to achieve this, the SME will :

Support the definition of processes and policies to other team members and departments, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied.

Apply subject expertise in evaluating business operations and processes. Consulting across business operations, providing mentorship, and contributing specialized knowledge.

Identifying and Recommending areas where technical solutions would improve business performance. Verifying technical reference information, including user guides, training manuals, and system requirements.

Documenting processes and disseminating information to all relevant stakeholders. Providing subject expertise and guidance to IT developers during escalations of system issues.

Guide other team members to ensure the process is accurate. Obtain or provide approval for changes to rules, processes, and policies.

Perform Audits when required. Accountable of top offender accounts, and top activities. Be committed to the project and engaged during the workshops.

Act as a supervisor backup when required.

Your Skills and Expertise Requirements :

  • Bachelor’s degree in business or related field from an accredited university.
  • Advance English
  • 18 months in current position
  • At least a
  • Effective performance evaluation from last year.

  • Manager’s acknowledgment
  • Continuous improvement Culture mindset.
  • Advanced ability to recommend and implement improvement ideas for cross-functional areas.
  • Excellent recordkeeping, as well as written and verbal communication skills.
  • Ability to fluently communicate to other team members and strong team work skills.
  • Additional qualifications that could help you succeed even further in this role include :

    Prior experience participating in Green Belt Projects and / or Green Belt Certification

    5 years of experience working in the relevant area of expertise.

    Advanced knowledge of business operations and project management.

    Exceptional leadership and mentorship abilities to introduce and implement improvement ideas.

    Supporting Your Well-being

    3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

    Imagine your future in 3M

    At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M.

    Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go.

    Apply now and discover inspired opportunities!

    Learn more about 3M’s creative solutions to the world’s problems at or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.

    3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

    Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals.

    You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

    Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

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