Manages a team of collection specialists who investigate delinquent accounts, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims.
Manage efforts and / or refer accounts to third party action when internal collections are not effective.
Work with the Customer Administration / Global Credit Management team to define and implement best practice Credit control with Order Management and Customer Liaison and business stakeholders
Enable team to achieve cash collection, DSO, outstanding debt and query log targets across the region, while supporting roll out of key transformation initiatives
Achieve and maintain high levels of customer service and satisfaction working with local Account Management
Explore ways to improve cash collection efficiency
Manage, develop and support the team including assisting team leaders with performance management and play a lead role in the recruitment of Credit Control Staff
Fully utilise and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap)
Ensure that all global credit control policies and procedures are complied
Liaison on legal issues
Consolidate monthly Regional Credit Control Report and any ad hoc reporting
Attend country debt review meetings and SOX reviews and allocate Credit Control staff across the region accordingly and verbally in the desired languages.
Excellent presentation skills
Strategic thinker able to develop plans to improve function
Ability to communicate with colleagues and customers, both written and verbally in the desired languages
Excellent presentation skills.
Proven experience in a leadership role including team management and mentoring and coaching skills
An ability to influence clients (internal and external)
Ability to drive performance and ensure results delivery
Solid relationship management skills
Understanding of performance measurement
Understanding of the financial markets
Good project management, troubleshooting and problem solving skills with excellent decision making skills.
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