Global L&D Operations Manager
Boston Consulting Group
San Jose, Costa Rica
hace 1 min

WHAT YOU'LL DO BCG Nexus Costa Rica is an exciting new office that will execute best-in-class operations, serving the broader BCG business.

Nexus Costa Rica will be a hub for regional and global functional teams to be co-located in a dynamic and engaging space, enabling team members to connect with and serve our BCG and client customer base.

The office is expected to expand its employee base significantly over the next few years and this is your opportunity to join our Global L&D team to help shape the future of our L&D operations.

Ready to establish and shape our Global Operations team in Costa Rica? Due to increased growth and demand across our L&D team, we have an exciting opportunity to set up and establish our L&D operations support team in San Jose.

This team will be part of the Global L&D team and will support the end to end operations for our learning portfolio across BCG.

The Global Operations L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities.

Managing and leading 4 coordinators you and your team will own the operational priorities that support our global L&D transformation and program objectives.

You will have a passion for people development and will strive to ensure we deliver the best possible support and service to all of our stakeholders.

The remit will be broad, the scope will include many stakeholders and in turn the team will have many opportunities to shape, grow and develop our L&D agenda in this region.

You will need to tap into your strengths in communication, organisation skills, autonomous thinking and your ability to get things done in the moment but also be thinking of the future, to succeed in this fast paced, ever changing environment.

You will guide your team to ensure they have the support, capabilities, and capacity to lead training programs to the highest of quality in conjunction with strong collaboration with our operations team in New Delhi.

Your role will be part of our Global L&D team building our capabilities in how we deliver learning and inspire our learners. You will :

Team management

  • Manage a team of four coordinators focused on operational support for our L&D teams across BCG; including capacity planning, workload prioritisation etc
  • Guide, coach, motivate and develop this team to ensure we continue to grow them as individuals as well as ensuring we have the skills and capabilities to meet the needs of the business
  • Work within the agreed team norms and continue to foster a psychologically safe environment where everyone can speak up and participate
  • Play an active role in setting up strong collaboration and relationships with the operations team in New Delhi, the wider Global team and key client stakeholders
  • Focus the team on setting up and continuing to improve our processes, policies, and practices in line with our overall vision and purpose
  • Operations delivery

  • Work hand in hand with the L&D coordinators and broader L&D team to support the roll out of the L&D transformation efforts, in particular participant management for our North America in person Consulting Journey programs
  • Work hand in hand with the operations team in New Delhi to understand processes, procedures and best practices to build them in to day to day working norms in the new team
  • Engage and liaise with key stakeholders on calendar planning, staffing of programs and task management to ensure we manage capacity and work requests pro actively
  • Remain closely connected with the Operations Director; detailing progress, identifying problems and coming up with solutions and show casing where things are moving successfully and where there are obstacles to resolve
  • As a manager you will lead but also deliver on key tasks this is a true team player role
  • Stakeholder, relationships, and content

  • Establish a strong working relationship with your peers and colleagues in our New Delhi Operations hub, with our global meeting and events team, with our operational teams across the regions and with the learning journey managers as we continue our L&D transformation efforts.
  • Understand all training programs in our global remit : virtual live training, live in person training, hybrid training, self paced learning etc to ensure you can connect the processes and make improvements
  • Have a passion to engage and continue to review innovation and technology options to support future training models
  • Analyse and review training programs and feedback to take a view and establish where change needs to come. This means attending programs from time to time to view how things are running to receiving the feedback reports for each training identifying positive trends as well as areas of development
  • Work collaboratively with stakeholders beyond operations; communication team, innovation team etc to stay close to the business and priorities
  • Where required be a thought partner and key source of collaboration for global projects in relation to operations

  • Leading and managing others; a true people person who treats everyone individually, who focuses on strengths and growth and who can link business objectives with the overall people agenda
  • Leadership, decision making, stepping up and taking tough decisions when required
  • Building working relationships and quickly gaining trust with your key stakeholders
  • Communicating and do so excellently. You are clear, direct, and understand how to adapt communications both written and verbal depending on who your audience is
  • You are super organized and efficient in essence, you have strong attention to detail and accuracy, particularly complex problems, projects and stakeholders
  • Looking for patterns and solutions when solving problems and coming up with ideas for change or innovation
  • You thrive working autonomously but also love to collaborate you are self-driven, anticipating challenges or bottlenecks and planning effectively around them
  • Making judgement calls you’re highly professional and diplomatic, you know when to ask for help or advice, and feel comfortable doing so
  • Acting as thought partner and trusted advisor to those you work with, whether it’s leaders or colleagues who seek advice
  • Navigating a complex organization and finding ways to drive your ideas forward and make things happen

  • A bachelor’s degree or equivalent and experience working within a fast paced, challenging organization
  • A passion and interest in Learning & Development
  • You’ll have had 8-10 years of experience in a people function, understanding what it takes to deliver the best service to your clients
  • Experience in a professional services firm, working with a global virtual team would be an advantage
  • Experience managing and leading a diverse fast paced team
  • Experience in ensuring operations run smoothly and effectively
  • You have demonstrated success within a role, and can explain how you delivered both operationally and strategically potentially beyond your initial scope
  • Organizational skills second to none, and the ability to think big whilst considering all the detail, often at the same time
  • Excellent analytical and problem-solving approaches and the ability to influence
  • Exceptional interpersonal skills, sound judgement and the ability to juggle many, often competing priorities simultaneously
  • An active team player with strong organizational, analytical and project management skills
  • Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies
  • Reason minded with a pragmatic and hands on approach
  • Strong excel and PowerPoint skills, ideally Slack, Trello and Egnyte, Experience with LMS systems like SABA is a plus
  • A strong intellectual curiosity. You’re a creative thinker, interested in the bigger picture and challenging the status quo

    A passionate and dedicated Learning & Development team, who are currently spread across N.America, Europe and India. As a complex matrix structured organization you will also work with L&D teams in our local systems across our regions as well as with counterparts and colleagues in our Global L&D teams.

    You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.


    BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society.

    As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

    We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.

    Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT.

    This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries.

    Global Services is in short, the backbone of BCG.

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