Planning & Forecasting Process Improvement Lead
Cartago, Costa Rica
hace 6 días

Your Responsibilities :

This is a unique opportunity to be part of our Americas Planning & Forecasting Hub in Costa Rica.

We are looking for a Process Improvement Lead to deliver world class P&F processes to the Regional GSK businesses in our Hubs balancing cost, quality, customer experience, risk management and to work with the Transformation initiatives (Process and system improvement) using Lean methodology and automated tools.

The role will require process and system expertise with a good level understanding of the end to end process to drive effective and efficient services to the Finance and Commercial Businesses.

The role will initially support the stabilisation of the new Standardised Operating Model and then focus on process improvements and further transformation initiatives.

Post transition, the Process Improvement Lead key responsibilities will be to :

  • Act as a Process Expert on identified Planning & Forecasting (P&F) processes and related systems.
  • Build in depth P&F process & system knowledge to support the regional Hub teams on issue resolution, including identification of workarounds to mitigate impact and agreeing right level of escalation to the global process and system teams.
  • Work in partnership with SAP / System Functional Consultants, GPO (Global Process Owner) and R&C (Risk & Compliance) on root cause analysis, work arounds and drive improvements.
  • Build remote user knowledge through design & delivery of adequate training.
  • Drive process improvement & standardisation, i.e. identify, propose and deliver continuous improvement to improve KPIs, Cost to Serve & Customer experience.
  • Identify and Promote best practice and drive compliance to standard practices across the P&F Hubs.
  • Work with the Reporting Centre of Excellence and GPO (Global Process Owner) on transformation, Process or Technology Improvement Initiatives.
  • Review and monitor Control to ensure risk Mitigation and drive remediation and action plan to ensure risks are mitigated.
  • Act as control champion for his / her area, ensure understanding of control, testing & monitoring is embedded with the Hub team.

    Recommend control design improvements.

  • Escalate process and systems exceptions and ongoing systems issues to P&F Director, Regional Team and GPO.
  • Feed into P&F GSK Strategy via P&F Director Lead.
  • Basic qualifications :

    We are looking for professionals with these characteristics to achieve our goals :

  • University educated (Bachelor’s Degree) in Finance, Accounting, Business, Economics, Engineering
  • Demonstrable post qualification experience within a similar industry
  • Budgeting, forecasting and reporting experience required.
  • Previous experience of working in area of specialisation for a substantial size company including demonstration of problem solving
  • Previous experience of working with Finance Systems (SAP / JDE / SUN)
  • Experience of working on a Process or Technology improvement projects
  • Experience of working in a control / SOX environment
  • Experience as Super User or Subject Matter Expert
  • Experience of working in a Shared Service Environment and experience working with virtual / remote teams
  • FMCG / Pharmaceutical industry experience would be a bonus
  • Solid analytical Skills
  • Ability to identify & resolve problems
  • Self-motivated and display of initiative in solving problems
  • Disciplined, robust organisation skills, ability to plan & manage workload
  • Actively seek to improve process making them more effective & efficient
  • Effective communication skills and ability to interact with & influence providers and customers remotely
  • Ability to work in culturally diverse teams and reconcile cultural differences
  • Strong reporting writing and presentation skills
  • Able to form strong relationships with key stakeholders
  • Strong Influencing skills
  • Strong spoken and written English (English Level : C1)
  • Deploying continuous improvement initiatives to drive process simplification and efficiencies
  • Excellent understanding of I.T systems that are used in the planning & forecasting cycles with the ability to develop users in the team
  • Preferred qualifications :

    However, if you have the following, it would be a plus :

  • Power BI
  • Portugues and / or French will be considered a plus.
  • Why GSK? :

    We are a science-led global healthcare company with a special purpose : to help people do more, feel better, live longer.

    We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products, including Sensodyne, CataflamPro / Voltaren, Theraflu / Trimedal, Parodontax, Panadol, Polident and Otrivin.

    In over 150 countries and 300 years of history, our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies to bring differentiated high-

    quality and needed healthcare products to as many people as possible, with our scientific and technical know-how and talented people.

    As a GSK Employee, you will put our values and expectations at the heart of everything you do. You will have the courage to make decisions, taking the accountability for them, guided by our strategy, priorities and values of patient focus, respect for people, integrity and transparency.

    Being a GSK employee allows you to challenge and to change by ensuring your development meet changing business needs. You will also enjoy to be part of a diverse team, getting inspired by our teamwork, our healthy and inclusive environment and specially by making the difference and playing an important role on the benefit of millions of patients and consumer worldwide.

    Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics.

    As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as : race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

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