Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Visit us at www.accenture.com.The Payments Team Lead will be responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated.
Responsible to collaborate with supplier master team and provide support for other PTP related processes. Key Responsibilities
Account management for complex, existing and rapidly growing supplier accounts.
Contact internal stakeholder and external suppliers and provide supplier service
Drive proactive discussions to follow-up, identify and facilitate dispute resolution between suppliers, peers and managers.
Actively manage performance metrics for account portfolio
Provide monthly metric reports, including any proactive analysis and strategic insights
Escalate issues in accordance with escalation policy
Preparation and review of management reports in line with Client and Accenture’s requirements
Attend client meeting to discuss account performance and address issues, as required
Prepare the weekly account analysis and prepare a report to be submitted to the Service Manager
Adherence to client’s policies and procedures
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Bachelor's degree required
Minimum 3 years experience
Payments, fraud investigation and supplier sourcing experience preferred
Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
1-3 years of experience in leading and motivating a team to achieve goals
Productivity Reporting experience
Basic computer knowledge of MS Office to include Excel (V-LOOKUP)
Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems
Must be able to impose herself himself in front of the team through exceptional knowledge of the business and coaching skills
Written and oral communication skills (English)
Must be a good team player and be able to communicate easily with Accenture, Client and third parties staff at all levels
Responsible and ensures accuracy in the completion of tasks
Ability to solve urgent matters and work under pressure
Ability to impose a proactive spirit in the team
Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.