The Fulfillment Specialist is responsible for supporting the US-based Experian Data Quality (EDQ) new sales and renewals teams by working directly with sales reps, customer account managers, legal, professional services, and other EDQ business departments to process new orders and renewals through Salesforce.
com. This team provides support from 8 AM to 8 PM eastern time, and follows the Experian North America holiday schedule.Specific areas of responsibility include :
Process new customer and renewals orders throughout the fulfillment process.
Support sales team through quote and renewal creation.
Follow EDQ guidelines to ensure accuracy throughout all data processing.
Assist sales teams in understanding the fulfillment processes as required. Knowledge, Experience & QualificationsRequirements : The ideal candidate will be a quick learner who can thrive in a dynamic, fast-paced environment.
They will be intelligent and able to understand the EDQ product set to create complex quotes. This candidate must be comfortable being assertive while working with multiple stakeholders and analyzing and resolving new issues as they arise.Other requirements include :
Excellent English communication skills, both written and verbal.
Diligent, highly organized and accountable.
Strong time management and capable of working independently.
Ability to work in web-based CRM.
Proficient in Microsoft Office.
Experience with data processing preferred.
Proficient in using Salesforce.com strongly preferred.
Excellent interpersonal and professional communication skills.
Proven previous job stability, including maintaining long-term work relationships with former employers.
Must be able to clear the company’s pre-employment screening.
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