Payments Sr. Manager
San Jose
hace 5 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Changing the world through digital experiences is what Adobe's all about. We give everyone, from emerging artists to global brands, everything they need to craft and deliver beautiful and powerful images, videos and apps that transform how companies and people everywhere interact.

Adobe’s SaaS business model is powered by our CNP, subscription billing system, processing $10B+ annually from customers in over 190 markets.

The challenge

Adobe established a Global Payments and Billing business function in 2020, and we are recruiting a team of business professionals to drive our strategy and payment partners to the next level.

As an experienced leader with vision in the CNP space, you will focus on improving approval rates across multiple geographies and products.

Internally, this role will work with Product and Operational teams to ensure critical monitoring supports immediate identification and restoration of issues impacting our customers and business.

Externally, this role will partner with processors, acquirers, issuers and alternative payment providers to support our vision for an outstanding payments function.

With many opportunities in front you, this role requires big picture thinking to prioritize high value opportunities, and a new way to solving problems in the payment space.


Manage existing strategic and commercial relationships with Adobe's bank acquirers / issuers, card networks, gateway service providers and PayPal that unlock new levels of value for Adobe.

  • Establish relationships with the top issuing banks in key Adobe markets, to educate them our business and to collaborate on creative approaches to payment approval optimization.
  • Identify, implement and enhance payment strategies that maximize subscription payment success rates and customer retention.
  • Partner with various internal teams including Product, Treasury, Payment Operations, Risk Operations and Regional Businesses to derive measurable insights that drive customer retention
  • Stay current on evolving industry trends to uncover new opportunities strategies and partnerships; build business cases with solid analytical horsepower!
  • Drive the core metrics enabling global payments success (approval rates at checkout and approval rates for our recurring subscription payments).
  • Requirements

  • BA / BS required, MBA a plus.
  • 10+ years of confirmed experience with 5+ in the payments space (i.e., with a processor, merchant, acquiring or issuing bank, or one of the global networks).
  • Ideally, you will possess business development and / or strategy experience that drove enduring alliances in payments.

  • A deep understanding of the digital payment ecosystem along with firsthand knowledge on the outstanding attributes that present challenges to merchants in the card not present, recurring billing space.
  • A validated understanding of payment trends and how to translate them into strategies to transform Adobe’s payment processing.
  • A strong candidate will be self-motivated and act with a high level of independence. They will have the ability to clearly and simply communicate sophisticated payment concepts in a way that is easy for others to understand.
  • Ability to build financial models and related scenario analyses, and a bias toward action based on facts. You will be able to move quickly while also maintaining the highest levels of accuracy and quality.
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