Business Program Manager - Learning & Development
San Jose, San José, Costa Rica
hace 3 días


  • Create learning and development plans based upon business needs that result in an increasingly skilled workforce
  • o List of functional and product skill areas that are gaps or deficiencies in the SBU related to solutions, technologies, products, offers, etc.

    that are relevant to the given SBU

    o Prioritization of listed items as defined by senior leadership

    o Plans to address prioritized skill area gaps to build needed learning and development resources (learning objectives, expected format, estimated cost and time to build and deliver)

  • Partner with senior leadership to organize the collection of skill area gaps and inputs from the business to balance current and future business priorities.
  • Critical indicators of success :
  • o Quarterly Development Plan : Each quarter use assessment results to determine if agreed upon business targets are being met.

    Develop follow up plan to support the re-assessment of workforce skills at the SBU leader-set attainment levels if necessary.

    o Quarterly Target Assessment : Each quarter use assessment results to determine if new business KPIs and associated target skill attainment levels should be set.

    Land new assessment plan reflecting decision that new KPIs / attainment levels should be set.

    o Partner with key stakeholders including SBU leaders / managers to ensure the execution of readiness plans for each quarter, ensuring roles can perform leader prioritized skills

    o Measure impact and derive insights, including NSAT, pre / post skills gains, 90 day applied skills, and correlations to business KPIs and report back to SBU leadership and the Learning and Development lead to inform future strategy


    Required Qualifications

  • 7+ years’ experience delivering large program, project and learning and development efforts, executing learning and development strategies and frameworks, defining learning and development / project / program plans and executing on those plans to deliver business results.
  • Experience with training development including scoping, needs assessment, delivery and landing
  • Proven experience managing diverse virtual teams without direct authority
  • Strong communications skills, executive presence and experience presenting to leadership
  • Skills in problem resolution, team building, negotiation, dealing with ambiguity, establishment of effective processes, tracking results and support systems.
  • Preferred Qualifications :

  • 5+ years’ experience in a consulting or proactive customer support related role.
  • Travel is required on occasion in support of learning and development delivery internationally (approx. 5%), and more often for planning and support of delivery (approx. 10%).

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