The Infrastructure Intermediate Systems Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Resolve standard issues using business / system processes and industry standards; analyze more complex issues related to Enterprise Systems operations or storage, escalating as needed
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Complete control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for improvements
Evaluate issues using existing procedures or similar / related experiences; recommend and implement solutions
Exchange ideas and information concisely and clearly
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years of experience in a Technology Infrastructure role (education / professional) with demonstrated knowledge of operational process change and improvement
Ability to communicate technical concepts to non-technical audience
Experience in a Financial Services or a large complex and / or global environment preferred
Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Ability to work with virtual and in-person teams and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic / diagnostic skills
Bachelor’s / University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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