Pricing Business Analyst
San Jose, San José, Costa Rica
hace 5 días

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience.

Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Experience Strategy, Services, and Operations (ESSO) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

This team sets the course for Customer Experience and Success by defining the foundational business strategy and monetization models that drive customer experience and success and power revenue growth.

This unique and rare leadership opportunity includes responsibility for monetization strategy and business planning for Microsoft support, a multi-billion-dollar business.

You will have a critical and measurable impact in helping Microsoft win the market by redefining how Support is designed, monetized, transacted, delivered, and implemented across our customer solutions.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


  • Defining and structuring complex problems by disaggregating issues to identify key elements of a problem and developing prioritized work plan to address each element
  • Analyzing key competitive trends and monetization strategies, identifying new revenue and share growth opportunities
  • Analysis of business models and how they perform in the market as offers and programs
  • Orchestrating impact analysis and recommendations across sales, marketing, delivery, legal, & finance
  • Driving our overall business strategy and alignment partnering closely with teams across Marketing, Sales HQ, Field sales, Business Groups, Engineering, Legal and Finance, and Corp. Strategy
  • Developing strong relationships, embracing cross-boundary collaboration to influence peers and senior executives across the company
  • Qualifications

    Required / Minimum Qualifications

  • Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years, marketing, strategy, business planning, Business Analyst Pricing & Monetization , consulting, banking, finance, economics, and / or partner organization experience
  • OR Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and / or partner organization experience
  • OR equivalent experience scaling a business, incubation, driving change in a large company, entrepreneurship, management consulting).
  • A minimum of 4 years of work experience in technology marketing, strategy, business consulting or Business Analyst Pricing & Monetization

  • An advanced understanding of technology business models.
  • Strong structured problem solving, analytics and modeling skills.
  • Intermediate level in Excel & ( MS Office )
  • BS / BA (required); MS / MBA strongly preferred
  • Experience recruiting, managing, and growing a high performing team
  • Willing to take on a big challenge with significant growth potential.
  • Most importantly, you must have balanced skillsets spanning business and monetization strategy, pricing analytics, and program execution.
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