Sr. Associate,Onboarding - Italian
Amazon
Calle Blancos , CR
hace 1 día

DESCRIPTION

Join Amazon’s HR team and help make a difference for all Amazonians! We are recruiting for an Exits Associate. This position is based out of SJO10 and specializes in separations and pay as part of the employee life-cycle.

The work focuses on answering questions and processing transactions in HR systems from various contacts, including HR, Payroll, Managers and Employees.

As a member of the team, you are also responsible for providing training and communication to HR partners and Amazon employees to build consistency and encourage self-service.

Become a part of our HRS Service Delivery and work one-on-one with employees while maintaining successful partnerships with HR Business Partners and other stakeholders to provide a world-class employee experience.

Put your exceptional customer service, communication and organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

RESPONSABILITIES

  • People Soft - HRMS data management and support HR processes for North America regions
  • Operational knowledge of final pay requirements in US for terminations or prior experience in terminations processing for US
  • Responding timely and accurately to inquiries regarding policies and programs including benefits, attendance, job transfer, payroll deductions, etc.
  • Respond to document requests including termination agreements, employment verification / visa letters, and reporting requests from HR and Finance
  • Ensure the Service level are achieved at all times for HRS processes
  • Respond to questions from managers and HR.
  • Demonstrate the highest degree of discretion and confidentiality
  • BASIC QUALIFICATIONS

  • Italian Language proficiency 90% - Reading / Writing is a must.
  • 1+ year of HR experience or related studies or 2+ years of customer service experience.
  • MS Office experience.
  • Customer Service orientation with ability to serve multiple customers (managers, HRBPs, payroll).
  • Ability to maintain strict confidentiality.
  • Outstanding interpersonal skills : must display patience, humor and helpfulness at all times-front line contact for employee issues.
  • Ability to handle multiple projects and deadlines.
  • Detailed oriented and excellent organizational skills : accuracy is essential.
  • Ability to prioritize in a fast-paced environment, analytical and critical thinking skills.
  • Exceptional communication and organizational skills.
  • Problem solver, able to troubleshoot issues independently or escalate when necessary-sense of accountability and sound personal judgment.
  • PREFERRED QUALIFICATIONS

  • Experience in HR transactional processes.
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