Order Management Coach
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 1 día

POSITION SUMMARY

  • Act as a subject matter expert regarding Order Management and / or Cash Applications processes, identify training needs and develop material to properly equip team members to perform at the required level.
  • Continuously implements improvement ideas and provides support to achieve learning and financial targets given by the business.

    ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Design and deliver learning (both face-to-face and virtual) to support customer experience excellence provided by Operations teams, specifically Order Management or Cash Applications.
  • Obtain and develop required in-depth knowledge of Operational roles, processes and systems to deliver knowledge and skills in areas of functional expertise.
  • Design and deliver soft / service / communications skills training plus appropriate learning and performance support in less familiar areas.
  • Design and develop assessments to complement learning and designs appropriate evaluation methods.
  • Lead learning projects in addition to providing learning support within own scope / environment as required.
  • Completes the required learning administration to provide reporting information for leadership team.
  • Support Operational tasks as required such as suspend / reinstatement process, applying cash and / or credits, or special other needs within any functional areas of the team.
  • PROCESS DEVELOPMENT AND OPTIMIZATION

  • Contributes to process design and updates via requests for process clarification for training and feedback from learners.
  • Updates learning materials in the light of process changes.
  • May develop quick reference guides to be owned by process teams and used in training.
  • Builds reports and provides visibility on learning progress and improvement.
  • TALENT MANAGEMENT

  • Actively supports the training of staff to enable them to perform at expected levels
  • Promotes learning and drives the building of a supportive and engaging learning environment.
  • Supports learning and tools which help staff to take responsibility for their own career development.
  • STAKEHOLDER MANAGEMENT

  • Partners with management, to develop subject matter experts to carry out performance and learning needs.
  • Provide analysis and proposes appropriate learning solutions to mitigate gaps and enhance support to achieve business objectives and customer experience excellence.
  • Works closely with the business and individuals post program to secure follow-up and performance support.
  • Collaborates with colleagues to drive or implement best practices.
  • May own relationships with external vendors.
  • Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future?

    At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services Reuters.

    We help these professionals do their jobs better, creating more time for them to focus on the things that matter most : advising, advocating, negotiating, governing and informing.

    We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

    At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

    Sound exciting? Join us and help shape the industries that move society forward.

    Accessibility

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

    More information about Thomson Reuters can be found on .

    Locations

    Lagunilla de Heredia-Costa Rica

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación