Server Tech Services Engineer
Akamai Technologies
Costa Rica Costa Rica_State San Jose
hace 3 días

Job Description

Would you like the opportunity to solve technical challenges?

Would supporting the biggest global network excite you?

Join our innovative Networks team!

Our Networks team designs, deploys and maintains our physical global platform. We collaborate with cross functional teams and key stakeholders to get results.

Our team employs a wide variety of program management skills to drive critical and strategic initiatives across the organization.

Partner with the best

In this role you will be continuously challenged in the Maintenance Operations Team as you learn and apply new skills and knowledge.

As a Server Tech Services Engineer, you will be responsible for :

  • Troubleshooting remotely and correcting emerging hardware problems using a ticket driven workflow
  • Documenting clearly and effectively work performed in the trouble ticket system for communication and archival purposes
  • Solving hardware problems by finding the root cause, fixing it effectively once and moving onto other challenges
  • Working in collaborative internal and external cross functional teams to achieve timely resolution of platform affecting issues
  • Developing and maintaining documentation, procedures and tools
  • Do what you love

    To be successful in this role you will :

  • Demonstrate experience working with server hardware troubleshooting, ticketing, escalation and other related operational concepts and processes
  • Be a team player, able to collaborate, prioritize, and solve problems in an ever-changing environment
  • Have excellent communication and written skills to articulate technical information to internal teams and external customers
  • Work in a way that works for you

    We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

    In this role, we can offer the following flexible working patterns :

  • Occasional home working possible
  • Working with us

    At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams drive progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación