Customer Service Rep
Infotree Service Inc
Heredia, CR
hace 4 días

Job Description

Our client’s WW Global Tech Support organization is looking for high energy, customer- oriented individuals to support our Client channel partners and our Client’s own channel sales on our Client’s Partner Connect programs.

The Partner Support Center (PSC) Specialist will be the first point of contact for our Client channel partners on program inquiries, system and access issues, partner’s request to update partner’s information, and providing solutions.

The PSC specialist will communicate with the partner over the phone or by email. For outstanding issues, the PSC specialist will coordinate with the subject matter expert on cross functional teams to provide responses to our Client’s partners.

The successful candidate will be professional, friendly, and responsive to partner’s needs.

Required experience / skills :

  • Experience in customer service or any customer facing environment and advantage.
  • Excellent communication skills in English, both written and verbal, additional languages an advantage
  • Quick learner and be able to comprehend interdependency of multiple programs / processes
  • Ability to stay calm, cool, and collected when dealing with difficult situations.
  • Exceptional organizational and problem-solving skills; keen attention to detail.
  • Strong team player but willing to speak up and share ideas.
  • Ability to identify root cause of an issue / inquiry and offer solutions.
  • Self-motivated in a cross-functional, fast-paced and dynamic environment
  • Hands on experience with PRM systems, Sales Force experience preferred.
  • Proficient with MS Office Suite
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