Systems/Network Engineer
Tech Data Corporation
San Jose, Costa Rica
hace 1 día

Job Summary :

Are you a Skilled Systems / Network Engineer looking for a new opportunity? At TechData; a TD SYNNEX Company, we offer schedule flexibility, a great culture, and opportunities for personal and professional growth.

As a Systems / Network Engineer you will act as the main engineering and technical expert and / or Highest level of technical support available.

You will independently provide full design, configuration, and support for common systems infrastructure (HW and SW), including network, Linux, Virtualization, and storage.

Ensures appropriate failover solutions are implemented and tested to meet business continuity needs.

Ensures backout plans are created and executable in the event of an implementation problem.

Continually updates skillset and stays abreast of technologies trends and developments.

Principal Duties / Responsibilities :

What you’ll do :

Acts as first level technical expert, main engineering and technical expert or Highest level of technical support available.

Executes essential troubleshooting, Provides full operational controls and feature support or full support for complex engineering and technical requirements.

Works to detect and solve problems based on presented inquiries or serve as the team’s technical subject matter expert and technical escalation resource

Provides full operational support for regional network services.

Creates and maintains technical documentation, asset inventories and configuration information.

Seeks and leverages opportunities to expand knowledge and skill base.

Other Duties & Responsibilities :

Additional duties as assigned

Meets attendance and punctuality standards

Qualifications, Required Knowledge, Skills, Abilities & Working Conditions :

By applying for this opportunity you’ll be considered for one of the following Systems / Network Levels :

Qualifications Required :

Support Technician : Experience :

Experience :

3+ months in a related position.

Skills / Responsibilities :

Provides Basic / Mid-level Configurations support.

If the call requires complex technical knowledge, the support technician assigns to Level 1 or Level 2 accordingly.

Minimum Educational / Certifications Requirements :

Associate Degree or Related field of study preferred.

Level I : Experience :

Experience :

1+ years in a related position.

Skills / Responsibilities :

Provides full operational controls and feature support.

Works to detect and solve problems based on presented inquiries.

Minimum Educational / Certifications Requirements :

Engineering Degree or Related field of study required.

Other Education / Certifications preferred :

VMWare VCP-DCV, MCSA : Windows Server 2012 / 2016, Azure Associate, VCSA, ITIL Foundation, LPIC1, HashiCorp Certified : Terraform Associate, AWS Certified Developer - Associate.

Level II : Experience :

Experience :

3+ years in a related position.

Skills / Responsibilities :

Provides full support for complex engineering and technical requirements.

Serve as the team’s technical subject matter expert and technical escalation resource.

Interpret and analyze varied and complex information based on customer inquiry to deliver a technical solution.

Minimum Educational / Certifications Requirements :

Engineering Degree or Related field of study required.

Other Education / Certifications preferred :

VMWare VCP-DCV, MCSA : Windows Server 2012 / 2016, Azure Associate, VCSA, ITIL Foundation, LPIC1, HashiCorp Certified : Terraform Associate, AWS Certified Developer - Associate.

All levels require the following knowledge, skills, and abilities :

Possess basic Linux admin skills - Install, package management, service stop / start, load / unload modules etc., manage devices etc.

Building blocks of a Linux based OS.

Basic command lines every SRE should know.

Troubleshooting and concepts on four core resources - CPU, Memory, Disk and Network.

Performance troubleshooting on one or more of the core resources.

Possess Virtualization knowledge - Basics of Hypervisor. Awareness of industry-leading bare-metal Hypervisors.

The purpose and behind the scene working of HA / DRS / vMotion / Storage vMotion / Resource Pool.

Familiar with VMware.

Possess Storage experience - Block vs File; SMB, NFS, S3; IOPS, Block Size ; Raid

Storage Protocols.

How OSes and Hypervisors work with storage.

Tune and improvise based on current role and experience. A VMware admin will not the inner workings of SAN switch and arrays but if they use SAN, he should know what zoning is, masking, WWNN etc.

Able to recognize and attend to important details with accuracy and efficiency.

Able to communicate clearly and convey necessary information.

Possesses strong multi-cultural interpersonal skills.

Possesses strong organizational and time management skills, driving tasks to completion.

Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

Able to work independently with minimum supervision.

Able to maintain confidentiality of sensitive information

Able to build solid, effective working relationships with others.

Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

Able to quickly learn new systems and technology.

Working Conditions :

Professional, office environment.

Occasional non-standard work hours or overtime as business requires.

On-call availability required as necessary.

Consistent non-standard work or overtime as business requires.

What we offer :

The following benefits and programs are designed to assist our employees in meeting their individual and family needs :

Private Medical Insurance

Company Medical Service

Paid Leave

Solidarista Association

And so much more

Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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