Position at Ingram Micro
The Sales Order Administration agent will provide high quality order processing experience to all Ingram Micro customers on a daily basis, achieving the SLAs on productivity and quality.
Their process starts from the moment the customer’s purchase order is received, until the SOA agents validates with the warehouse that the order has been shipped.
To do that, the SOA agent will use internal Ingram Micro tools.
Typical order processing scenarios are related to customer needs regarding licensing, volume, networking, advance solutions.
Major Responsibility : Sales Order Management
Major Responsibility : Follow up / pending orders