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Customer Service Representative
Date : Apr 11, 2022 Division : Plasma Control Technologies (40000002) Location :
San Jose, US
job-location.job-location-inline display : inline; Requisition ID : 5906
The COMET Group is a global leader in providing high-quality components, systems and services that optimize its customers' products and processes in the fields of X-ray-, vacuum- and radio frequency technology.
As a trailblazing tech company, we contribute to more secure, efficient, and sustainable manufacturing, communication, and mobility.
The Division Plasma Control Technologies (PCT) is Comet’s largest division and a global leader in developing and producing high-performance Vacuum Capacitors, RF Matches and RF Generators for the semiconductor industry.
What will you do?
All Customer Service activities related to Comet’s customers, including but not limited to :
Issue quotes, in coordination with Lam / Applied Key Account Manager (KAM)as needed
Monitor and acknowledge customer demand signals using customer portals within the specified timeframe as defined in contract or SLA.
Respond to all Customer communication messages promptly
Own primary accountability for OTD performance >
98% per customer contract, conducting weekly audits and report to KAMs and Quality
Process evaluation POs for demos and coordinate evaluation with Sales and engage with customer buyers to obtain payment at the end of the evaluation period
Manage expedite requests and coordinate expedite fees with account manager.
Assist with consignment forecasting, inventory, customer PO and release transactions with Sales; backup Sales / Operations with providing weekly forecast
Maintain Customer orders from entry in SAP to final goods delivery
Place and track factory orders with Comet locations worldwide to maximize OTD
Expedite Customer orders with Planning and other functions as needed
Manually maintain scheduled ship dates in SAP for intercompany POs and Sales Orders
Ensure proper shipments to Customers’ locations
Maintain customer portal with delivery data based on scheduled ship dates and factory of origin
Upload consignment deliveries into portal (AMAT only)
Enter consignment sales orders to fill consignment stock at customer
Generate credit / debit memo as required to reconcile payments and obtain appropriate approval based on value
Assist with consignment inventory physical counts, as needed, together with Consignment Program Manager
Assist in reconciling consignment inventory discrepancies with Consignment Program Manager.
Invoice all Customer deliveries daily for both standard orders and consignment consumption
Own resolution of order and delivery related Customer problems / escalation processes
Provide backup support for other CSRs during absence
Additional accounts and projects may be assigned, as required
Who are we looking for?
Education and further training, technical expertise, language skills
Bachelor of Arts or Bachelors of Science degree preferred
Microsoft Outlook, SAP and Excel proficiency
Minimum 5 years Customer Service experience
Customer portal management experience strongly preferred
2 - 3 years of consignment inventory management experience preferred
Underlying functional work skills
Must be capable of thinking and acting independently with minimal supervision
Must be comfortable building and maintaining professional relationships with customers
Proven skills in ownership of what it takes to achieve strong Customer satisfaction results
Occasional travel may be required
Why join us?
Collaborate with diverse international colleagues from all over the world for a successful listed multinational company headquartered in Switzerland
Take on inspiring projects in a highly dynamic environment and thriving industry, which is growing globally in emerging and mature markets
Attractive training and career opportunities in our global locations, as well as flexible work arrangements
Nearest Major Market : San Jose
Nearest Secondary Market : Palo Alto
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