Service Desk Analyst
Globant
San José, San José, Costa Rica
hace 3 días

We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organisations in every aspect.

Right now, we are looking for a Service Desk Analyst to join our Team! You will be the key person for for solving any technical difficulty which may arise and support our Globers.

You will get the chance to :

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Advise users on appropriate action
  • Follow standard help desk procedures
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Be up to date with system information, changes and updates
  • Be Security oriented
  • What you will need to succeed

  • Customer service orientation
  • Problem-solving
  • Problem analysis
  • Windows 7 Knowledge : Advanced
  • Windows 8 / 8.1 Knowledge : Advanced
  • Windows 10 Knowledge : Advanced
  • Linux Knowledge : Basic
  • OSX Mac : Advanced
  • At Globant we believe that an inclusive culture and a diverse environment makes us stronger. We encourage people to have an inclusive spirit as our global footprint expands.

    We seek to generate a place of inspiration and growth for everyone. A safe space, based on equity as a value, where everyone's careers can be promoted and developed in the same way.

    There is no innovation without diversity and there is no improvement without plurality.

    Job Segment : Engineer, Equity, Service Desk, Linux, Information Technology, Finance, Engineering, Customer Service, Technology

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