Global Customer Service Analyst
Asuncion de Belen, CRI
hace 8 días

The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers.

  • Collaborates with cross-functional teams to manage global order to cash process
  • Sourcing, Transportation, and delivery of orders throughout the entire supply chain
  • Own and manage all aspects the customer relationship
  • Single point of contact for all direct customer inquiries
  • Complaint
  • Ensure accurate / timely order entry
  • Ensure accurate pricing
  • Strong verbal and written communication
  • Consistently apply Export Regulatory Policies and Procedures for internationally destined shipments
  • Anticipate and identify customer requirements
  • Make process improvement recommendations
  • Bachelor’s degree from an accredited university
  • English proficiency
  • 1-2 years combined experience providing direct customer service and / or serving in a client facing role where product crosses borders
  • Being fluent in Portuguese is highly attractive
  • 1+ years experience with Incoterms, International Transportation, Freight Forwarders and / or global sourcing
  • 1+ years experience working with global companies in a matrixed structure : Engaging with divisions and subsidiaries and end customers
  • Must be able to multitask and adapt to a rapidly changing environment
  • Experience with Sales Reports generating, analyzing and presenting data in an easy to understand format
  • The individual must be highly organized & able to work in a fast paced environment
  • If you are interested in this position please send your application in English via the 3M Jobs System.

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