CX Intelligence Specialist
San José, San José Province, Costa Rica
hace 4 días


Findasense is a fast-growing company. It has developed and deployed marketing and consumer interaction solutions to more than 40 markets over the last 4 years.

Since 2011, our team has doubled its size every year, and now comprises more than 250 full-time professionals. Findasense is fully aimed and committed to creating an outstanding, global and networked organization, with innovation, creativity and smart client service practices at the heart of all operations and capabilities.

We seek for humble, talented, and ambitious people with strong can-do’ and start-up’ attitude.

Envision a modern space to work closely with your client and the team on a level playing ground in a highly creative environment.

A high performance center dedicated to monitoring and listening, intelligence and communicating content in real time!

We are looking for a professional in Social Media Data Analysis to extract, transform and provide insights through reporting.


Convert social media data to insights and identifying opportunities for stakeholders to improve their business and keep a curious and skeptic spirit and being enthusiastic for learning about anything and finding ways to discover new methods and solutions.


Providing data insights for client and team, trhour specialized reports, developing their business strategy.

Ensuring and producing searching and analysing data according to pre-defined key words and processes tracing and conducting manual sentiment analysis from the data ad hoc, daily, weekly, monthly and yearly reports

Identifying, mapping and monitoring the stakeholders impacting client business

Providing awareness for issue, incident, crisis & opportunity management

Ensuring & monitoring that the processes are completed within the KPIs and SLAs

Developing new tools that help automate any task or make easier ways to extract and analyse data.

Collaborating with the data science team and supporting them in developing new tools and replicating them locally


Graduated from university

Background in social media communication and marketing (2 yrs+)

Good understanding of the social media dynamics and the communication

Fluent English

Analytic and strategic thinking

Feels comfortable and agile using spreadsheet software

Excellent verbal, written, reading, understanding and presentation skills

Ability to understand consumer / customer needs

Eligible for teamwork and self-improvement

Knowledge in scripting languages (R, Python) database languages (SQL) and Social Web APIs programming is a plus


Working on Findasense makes sense .

As a Findasense employee, your annual compensation package will include :

  • 23 days paid holidays per year.
  • Health Insurance.
  • Flexible job schedule.
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