O2C Analyst
Pfizer Canada Inc.
Escazu, Costa Rica
hace 23 horas

The GFS Shared Services Center (SSC) for the Latin America Region (LAR) will be a high

performing team responsible for the timely delivery of standardized financial processes on behalf

of Biopharmaceutical Finance and their business partners for the Emerging Markets. When fully

  • formed, the group will perform certain Record-to-Report, Procure-to-Pay, Travel &;
  • Entertainment, Credit-to-Cash, Treasury, Mark-up, and other related activities from regionally

    centralized locations in San Jose, Costa Rica.

    The GFS SSC - San Jose Credit-to-Cash Application Analyst role will be responsible for

    conducting key accounts receivables activities such as application of cash application, business

    risk by evaluating, recommending and supporting Business Finance and Credit &; Risk team

    handling of credit management activities, reviewing bad debt, write offs, AR trade payments and

    month end reporting required for the Latin America market. The objective of this role is to

    enable the Latin America GFS SSC to meet their business objectives by providing quality cash

    application analysis and overall business support for Site Leadership and market colleagues

    Support the LAR GFS SSC Credit-to-Cash Team Lead to lead and provide support to the

    overall function responsible for operational performance

  • Assist in the design and implementation activities regarding ways to streamline and standardize
  • operations, including operational metrics

  • Act as a Business Partner to the Global GFS organization, market FD's and other business
  • stakeholders

  • Ensure the existence of adequate internal controls
  • Identify opportunities for C2C process enhancements and work with staff and senior
  • management to implement

  • Responsible for Latin America cash application and A / R manual intervention (processing is
  • subject to service level agreements established with the Market)

  • Responsible for the initial classification of customer unauthorized deductions in accordance
  • with GFSS Americas Credit policy

  • Responsible for unlimited earned discount write-off capability within confines of audit control
  • requires review of customer credit terms, receipt date, and system limitations)

  • Responsible for ensuring approved signature level on bad debt write-off requests in accordance
  • with GFSS Americas Credit policy

  • Provide audit documentation as required
  • Participate on all Credit-to-Cash initiatives
  • Interface regularly with Latin America Credit and Market for resolution of receipt and
  • deduction issues

  • Interface regularly with trade receivable customers concerning application of receipts via the
  • dedicated Latin America e-mail box

  • Interface regularly with bank personnel concerning processing of payments and transmission of
  • files

  • Assist Credit-to-Cash Team Leader and Senior Analysts as needed; participate in or lead
  • special projects that require creative and analytical skills

  • Develop and assist in automating processes utilizing innovative technical and processing
  • solutions

  • Maintain complete and accurate standard operating procedures and support control
  • documentation requirements (SOX)

  • Fluency in English and Spanish Required; Portuguese desired
  • BS Degree or equivalent in Accounting is required

  • Public accounting experience a strong plus
  • Minimum two (2) years of cash applications or cash applications related (Customer Service,
  • Finance, etc.) experience preferred

  • Experience with financial shared services preferred
  • Strong interpersonal skills and ability to communicate with diverse groups and individuals.
  • Demonstrated ability to work on and own initiatives
  • Strong verbal and written communication skills
  • Proficiency in PC skills (MS Excel, Word, Powerpoint) required
  • SAP / Oracle experience preferred
  • Pfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings in Memphis, Tenn.

    in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014 and AfME in 2016.

    GFS Shared Services has a workforce of more than 1,000 Pfizer colleagues.

    The GFS San Jose Shared Services Center (SSC) for the Latin America Region (LAR) is a high performing team responsible for the timely delivery of standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets.

    The organization performs certain Record-to-Report, Invoice-to-Pay, Travel & Entertainment, Order-to-Cash and other related activities from regionally centralized locations in San Jose, Costa Rica.

    The GFS SSC - San Jose Credit-to-Cash Analyst role will be responsible for conducting key accounts receivable activities such managing and collecting delinquent accounts America s market, booking customer payments, clearing different accounting documents and / or creating Non Product Invoices for the markets in scope.

    The objective of this role is to enable the San Jose GFS to meet their business objectives by providing quality accounts receivable portfolio analysis and overall business support for Site Leadership and market colleagues.

    This colleague will be accountable for proactively identifying and communicating issues, determining impact, and proposing resolutions.

    Additionally, this role will be critical in initiating process improvement recommendations and proactively addressing and resolving complaints from internal and external customers or vendors.

  • Works of own initiative with guidance and support from Management and more senior colleagues
  • Organizes own workload, prioritizes, and proactively follows up on outstanding items
  • Responsible for end to end issue resolution
  • Maintains and when possible exceeds metrics and goals
  • Takes initiative in identifying processes and initiatives that fits into our Digital Finance strategy
  • Has strong analytical and process management skills
  • Actively supports our GFS value proposition by keeping processes aligned with our delivery model and global standard, adherering to our internal controls structures and help identifying process improvement opportunities
  • Supports and co-leads select in-house processes, continuous improvement initiatives, and stakeholder collaborations
  • Demonstrates business acumen and be able to apply market specific knowledge in Business Partner and Customer interactions
  • Effectively collaborates with stakeholders and colleagues of diverse backgrounds, including different departments, cultures, business units and countries
  • Ensure the timely and proper execution of adequate internal controls, understanding our SOP and proposing updates when the documentations does not align with our day-to-day processes
  • Takes ownership on every audit request that involves his / her processes
  • Responsible for keeping accurate and up-to-date Work Instructions, Job Aids and Desktop Procedures documentation
  • Assist the management team and other colleagues as needed;
  • Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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