Services Partner Manager, Services & Support Operations Tools, Insights & Processes team
About National Instruments
For over 40 years, National Instruments has worked with engineers and scientists to provide answers to the most challenging questions.
Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all.
Become an integral part of creating an exceptional Services partner & customer experience by joining the National Instruments Services & Support Operations - Tools, Insights & Processes (TiPs) organization as a Services Partner Manager .
The Services Partner Manager(SPM) will be offered an exciting opportunity to work and collaborate with National Instruments services partners, partner managers, capacity expansion manager, services project manager on leading the execution of Services Partner Due Diligence Process that will drive service partner and customer success.
The Services Partner Project Manager will play a critical role in the evolution of the SP processes to drive efficiencies and a frictionless experience for NI’s services partners and customers.
The successful Services Project Manager will accelerate Services Partner strategy towards its future state. They will be a key member of the Global Services & Support Operations team and will have an opportunity to work in a fast-paced, highly collaborative environment.
Location : Heredia, Costa Rica
Core Job Requirements
A successful Services Partner Project Manager must;
Enable execution of Services Partner processes through Identify, Assess(including Due Diligence), Operate and Review phases
Conduct and / or coordinate any due diligence and onboarding process of the Services Partner
Lead the negotiation of any contract with the Services Partner and involve other NI stakeholders as required for the negotiation
Build strong partnerships with internal & external stakeholders to drive the success of NI’s service partners
Act as a single point of contact for assigned Services Partners through the execution of processes
Track and record relevant updates in defined Service Partner databases
Identify and surface barriers to Services Partner success to the appropriate NI roles and departments
Leverage escalation matrix to drive and solve problems
Drive continuous improvement of Services partner processes in partnership with IT teams and Services leadership
Support execution of Business Reviews at appropriate cadence in partnership with Partner Manager and Services Leadership.
Different from the Operational Cadence that the SPPM owns?
Effectively communicate to all levels from customers, services partners, senior management to individual contributor
Bachelor’s Degree from an accredited college / university
3-5 years of experience in business project management
Knowledge of Financial and Operational processes required
Negotiation skills required
Knowledge of contracts management (risk vs reward balance, escalations, business terms vs, legal terms, structures, types, etc.)
Ability to inspire and influence teams cross functionally to ensure that Services Partner processes are working efficiently
Embrace change and ambiguity incorporating industry best practices
High degree of ownership and accountability for the success of Services Partners
Strong clear and concise communication skills
High customer service orientation
Superior problem solving, analytical and critical thinking skills
Being highly organized and detail oriented would be very helpful
Preferred Capabilities / Experience / Knowledge / Requirements
Knowledge of services processes and agile methodologies preferred
Project Management Professional (PMP) Certification a plus