IT Operations Team Leader - Management infrastructure
McKinsey & Company
San Jose, Costa Rica
hace 6 días


  • Bachelor's degree in computer science or equivalent
  • 7+ years of experience providing infrastructure support
  • 3+ years of experience leading IT groups
  • Understanding of Agile methodology and automation solutions aligned with state-of-the art product knowledge and ability to script
  • Experience with cloud infrastructure such as AWS, Azure or Google
  • Experience in container technologies like Docker / Kubernetes is a plus
  • Strong knowledge of at least one operating systems like Windows server or Suse Linux or RHEL, active directory
  • Solid knowledge of TCP / IP networking protocol, routing principles and network concepts
  • Strong technical expertise on concepts like DHCP, DNS
  • Basic knowledge of storage concepts
  • Strong understanding of Agile / Scrum processes and tools like JIRA , GITHUB
  • Excellent problem-solving skills (i.e. ability to apply a highly logical and well-organized approach to issues)
  • Team player with exceptional service attitude and high level of professionalism
  • Ability to juggle tasks and support priorities on daily basis; ability to set pace with highly demanding environment
  • Ability to identify continuous improvement areas; ability to learn quickly and adapt to rapidly changing environment
  • Good communication skills with ability to interface with end users and IT people
  • Who You'll Work With

    You will be based in our San José, Costa Rica office as part of our managed infrastructure services (MIS) team, an entity within McKinsey's worldwide IT organization, that manages IT support services to primarily McKinsey firm membersMIS team is responsible for managing the firm’s entire global IT infrastructure and applications.

    Operational IT services are provided out of Gurgaon (India) and San José (Costa Rica). Furthermore, there are operational engineering teams located in Gurgaon (India), Prague (Czech Republic) and Düsseldorf (Germany).

    You will spend your time with intelligent, values-driven colleagues and be a member of a highly collaborative team of experts.

    You’ll work with technolgy & digital leaders, McKinsey business sponsors & stakeholders to help teams to deliver breakthrough digital products, IT services and continuous process improvement.

    We have the freedom to try new ideas, experiment and are expected to constantly learn and grow. There is also a strong emphasis on mentoring others, enabling them to grow and learn.

    What You'll Do

    You will serve as team lead to operations staff providing functional and technical support for McKinsey’s IT infrastructure systems.

    In this role, you will be in charge of the operational management of IT infrastructure support processes, including incident, problem and change management, communication with internal customers and team staffing.

    You will collaborate with MIS leadership on overall IT infrastructure service level management, identification and resolution of communication and process breakdowns and the continuous quality improvement of support services.

    Your work will expand into Cloud technologies, interactive visualizations and automation efforts. You will support internal customers who are members of the IT support entities in development, QA and production environments.

    Lastly, you'll identify and escalate technical barriers, dependencies or risks in the planning and development process, and maintain a distinct value and quality mindset.

    You will manage your day to day priorities, time and commitments within your team setting while ensuring that technical standards and best practices are exercised.

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