To have specialist knowledge of dataarchitecture in support and development of the ServiceNow ConfigurationManagement Database (CMDB), including automated and manual CMDBpopulation.
Working with users to turn requirements intodelivered solutions, and technical teams to integrate and supply configurationdata to external toolsets.
Working closely with Global, Regional and Business UnitConfiguration Management teams to ensure that the coverage and data quality ofthe CMDB reaches and is maintained in the high 90% range.
Increase the automation of data population through toolsetintegration and team database / spreadsheet displacement, and the creation ofautomated rules within ServiceNow.
Suggest and supply appropriate reporting to indicate currentstatus and track progress.
Work with the supporting data quality team on deliverables.
Provide support to automated discovery and Service Mappingactivities.
Working with the EITS Service Excellence ServiceNow team andglobal stakeholders, identify requirements and design, test and deliversolutions to enhance the funcationality and architecture of the CMDB, alongwith supporting auditable technical and process documentation.
Manage the progress of deliverables, matrix-managing toensure that deadlines and milestones are achieved.
Support ServiceNow users in the understanding of CMDB dataand self-service reporting, developing innovative lines and methods ofcommunication appropriate to a range of audiences from BAU users to seniorleadership.
Maintain ongoing relationships with global stakeholders atall levels of the organisation to identify and turn their requirements of theCMDB into deliverable, value-
adding dedliverables. Matrix manage Experianpeople globally to deliver on CMDB requirements.
Provide supporting management to the third-party data qualityteam.
All ServiceNow users and their management are customers ofthe ServiceNow CMDB.
Identify and deliver solutions to their requirements toServiceNow best practice.
Work from requirements, not user solutions, to providearchitecturally sound solutions as an SME.
Ensure that all delivered solutions and data securitycontrols meet Experian governance and control requirements, and that allsolutions meet internal and external audit requirements.
5 years of experience in Data Architecture
Bachelor's degree in Computer Science or related field
ITIL v3 certification
Provenprevious job stability, including maintaining long-term work relationships withformer employers
Must be able to clear the company’s pre-employment screening
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